Desk Clerk

Lifepoint Health • Sierra Vista, AZ

12h • Onsite

About The Position

Dignity Health East Valley Rehab Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Emergency Room Desk Clerk joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Requirements

• High school diploma or equivalent preferred.
• Must obtain the following certifications within 90 days of hire; CPR, and Handle with Care.

Responsibilities

• Provides clerical, communication, customer service, and coordination support for the daily operations of the Emergency Department.
• Answers and directs telephone calls and patient call-light communications; assists patients and families; and promotes a professional, compassionate, and positive patient experience.
• Serves as a central communication resource for ED staff, providers, EMS, ancillary departments, inpatient units, transfer centers, transportation companies, and outside healthcare facilities.
• Supports patient flow by coordinating communication related to admissions, bed placement, transfers, and transportation with the multidisciplinary team.
• Facilitates provider consultations with in-house and outside providers, assists with telepsychiatry and teleneurology services, communicates ambulance and incoming patient notifications, supports transfer documentation and EMTALA processes, and ensures time-sensitive information is communicated using closed-loop communication.
• Maintains patient confidentiality, appropriately escalates delays or safety concerns, and supports efficient throughput and continuity of care.
• Actively participates in the organization’s Foundational 5—Briefs, Huddles, Debriefs, Learning Boards, and Executive Patient Safety Rounds—and contributes to a culture of safety, teamwork, accountability, and continuous improvement.
• Complies with legal, hospital and departmental policies, procedures and position requirements.
• Performs other duties as assigned by the Emergency Department Director or designee.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED