Desk Clerk

Abode•Redwood City, CA

6d•Onsite

About The Position

Abode Property Management, a leading nonprofit dedicated to ending homelessness in the Bay Area, is seeking a Swing-shift Desk Clerk for its Canyon Vista program in Redwood City, CA. Abode's mission is to solve homelessness through housing and supportive services, helping individuals and families achieve stability and independence using the Housing First model. Joining Abode means becoming part of a team committed to creating meaningful change and lasting housing stability.

Requirements

High school diploma or equivalent (GED) required.
Knowledge of supportive housing, interim housing, or housing first models.
Excellent organizational and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities and work tactfully under stressful situations.
Excellent verbal & written communication, organizational, interpersonal, de-escalation and time management skills.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work independently and collaboratively with teams.
Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties.
Ability to understand changes in policy, methods, operations, etc. as they apply to the position.
Relates well to people, must exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to the security/desk staff.
Proficiency in Microsoft Office programs, systems, and platforms.
Experience in analyzing and prioritizing complex situations, exercise good judgment and problem-solving while completing required duties.
Must be able to speak, read, and write fluent English.
Ability to learn and use required mobile devices and business-related applications.
Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record of building and maintaining effective relationships with a wide variety of internal and external contacts.
Communicating with others to exchange information; reading a variety of materials.
Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers.
Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer is important.
Ability to move between floors, ascending, descending stairs around all property areas, including roof and basements.
Ability to use cleaning equipment and supplies such as mop, broom, vacuum, and carpet cleaning machinery.
Visual acuity necessary to inspect the property and review documents.
Hearing enough to use the telephone and communicate with residents and staff is important.
Frequent standing, walking, bending, squatting, stooping, crawling on floors, climbing stairs, walking on uneven ground, lifting items up to 15 pounds, reaching at, below, or above shoulder level.
Ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel.

Responsibilities

Monitor, record, follow-up, and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols.
Maintain communication with security contract representatives regarding changes, updates, or needs related to contracted security personnel.
Screen, document, and record all visitors to confirm authorization on the property.
Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.
Respond to property emergencies and incidents and escalate to the appropriate chain of command.
Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command.
Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
Assist tenants in completing work orders, incident reports and filing complaints/grievances.
Attend online and in-person training required for the position, including job-specific and agency-wide training.
Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area.
Perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety.
Provide information and/or other communication to tenants, visitors, and applicants concerning housing or property related functions.
Answer phones and operate the front desk phone system as needed.
Provide administrative support to the Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.
Foster courteous staff relationships, cooperation, and teamwork between staff under their supervision and with others in the organization.
Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all residents in a non-discriminatory manner.
Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.
Work as a team member with other site staff, ensuring cooperation with each other, residents, and visitors.
Attend staff meetings and other property-related meetings as required.
Perform other duties as assigned.