Desk Clerk

Hope Solutions•San Pablo, CA

1d•Onsite

About The Position

Hope Solutions is a non-profit agency providing permanent housing and support services to homeless or at-risk families and individuals in Contra Costa County. The Desk Clerk, working under the Assistant Manager, is crucial for maintaining smooth operations in an affordable housing facility. This role involves welcoming residents and guests, managing check-ins/check-outs, handling inquiries, and providing excellent customer service. The Desk Clerk will also assist with record-keeping, coordinate with staff for efficient communication, and address issues promptly, contributing to a positive environment.

Requirements

Knowledge of and belief in “Housing First” philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities.
AA or AS degree in a field applicable to property/facility management and/or a high school diploma plus a minimum of 3 years' experience in property/facility management.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
Must pass LiveScan screening and TB test.
Ability to drive an automobile and transport oneself, including driving at night.

Nice To Haves

Experience with and/or interest in handling light maintenance skills is strongly preferred.
Bi-lingual in English/Spanish is a plus.

Responsibilities

Maintain familiarity with all residents of El Portal Place.
Collaborate closely with all supportive staff connected to residents to support residents to overcome issues that may place them at risk for eviction, including but not limited to: behavioral issues, mental health problems, or physical limitations that affect their ability to abide by lease agreements/rules of residency.
Encourage all residents to take advantage of the services and programs available to them.
Maintain awareness of culturally diverse consumer populations and perform duties with a trauma-informed approach and attention to residents' cultural needs.
Keep an accurate log of all visitors to the building by recording names and assuring visitors sign in and out.
Answer telephones and take accurate messages.
Convey accurate information to team members and/or appropriate authorities, as necessary.
Conduct patrols of the building according to a schedule outlined by the Assistant Manager and other supervisory staff.
Ensure that doors and gates are closed and locked.
Respond to emergency situations by calling the appropriate emergency service (i.e., police, fire department, ambulance, paramedics).
Enforce building policies and house rules.
Keep lobby areas clean and neat.
Monitor parking areas and enforce the policy.
Inform the Assistant Manager, team members, and/or on-call Property Manager of any unusual activity in a timely manner.
Enforce the complex's no-loitering policy.
Manage resident complaints and issues.
Perform other related duties that the Assistant Manager and other supervisory staff may request.
Professionally represent Hope Solutions in all circumstances.
Comply with policies, procedures, standards of practice, and outcome requirements for the program.
Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on clients’ behalf, and assuring consumer safety.
Comply with all local, state, and federal regulations as well as with Hope Solutions policies and procedures.
Maintain knowledge of and compliance with Fair Housing regulations.
Update the Assistant Manager, Property & Support Services Manager, Director of Property & Support Services, and the Finance department on financial matters regarding monies received and spent for maintenance, repair/rehabilitation, insurance claims, and reports.
Attend all required meetings, including but not limited to Solutions staff meetings, Team meetings, consumer case conferences, and required training.
Attend program development meetings as required.
Interface and integrate efficiently with Hope Solutions management, service providers, and residents.
Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
On-call, after-hours, and backup work will be required.
Other duties as assigned.