Desk Clerk Nf-02

U.S. Marine Corps•Marine Corps Air Station - Yuma, AZ

About The Position

Marine Corps Community Services (MCCS) is hiring a Desk Clerk to support its program serving Marines, their families, and others in the Marine Corps community. The role provides front-desk and guest services, including reservations, guest registration and checkout, room and key management, payment processing, and assistance with information about nearby activities and attractions. The clerk also supports retail and sundry sales, inventory, housekeeping coordination, and the cleanliness and appearance of the guest lobby. Work may be assigned to any shift, including overnight shifts.

Requirements

Knowledge of basic cash-handling techniques.
Knowledge of basic mathematics.
Occasional lifting of up to 20 pounds may be required.

Nice To Haves

Six months of experience operating a computer is preferred.

Responsibilities

Accept guest reservations by telephone and in person while following established standards, procedures, and room rates.
Register and check out guests; assign rooms; issue and control keys; present guest folios; collect payments; and maintain records in the property management system.
Calculate and manually post charges to guest accounts.
Provide guests with information and advice about local activities and tourist attractions.
Engage with guests in a friendly, hospitable manner and seek opportunities to exceed their expectations.
Handle cash and manage a change fund.
Answer telephones or operate the telephone system.
Receive, sort, and distribute mail.
Advise the manager of maintenance or guest problems.
Coordinate with Housekeeping and Maintenance on work orders and out-of-order rooms.
Complete housekeeping reports and records of occupied rooms and guest accounts.
Sell retail and sundry merchandise; restock and neatly display merchandise; conduct monthly inventory; receive products; and recommend reorders.
Maintain an orderly workstation and a clean, organized guest lobby; remove clutter and debris as needed.
Provide courteous customer service, determine and resolve customer needs, check customer satisfaction, and escalate problems when needed.
Follow safety regulations and procedures, use required safety equipment, and promptly report workplace hazards, injuries, occupational illnesses, and property damage to the immediate supervisor.
Support EEO principles and the prevention of sexual harassment.
Perform other related duties as assigned.