Desk Clerk - Homeless Outreach Program - Westside Safe Haven

Thresholds•Chicago, IL

1d•Onsite

About The Position

HOP- Westside Safe Haven (WSH), is a 13-unit low-barrier housing program that provides on-site clinical supportive services for individuals experiencing homelessness with severe mental illness, who are often reluctant to access services and/or housing. Unhoused community members with severe mental health challenges have difficulty navigating and maintaining conventional congregate shelter stays and/or housing opportunities due to their mental health symptoms, which often results in chronic unsheltered homelessness thereby increasing risk of serious injury and/or death for this vulnerable population. By employing a housing first, trauma-informed and client-centered approach, Westside Safe Haven endeavors to meet immediate needs while assisting individuals in working towards their goals. You will greet, sign in, and provide excellent customer service to Thresholds clients, staff, and guests. As a central part of the location, you will build cordial relationships with the clients and contribute to a pleasant atmosphere in the building. Desk clerks also ensure safety by monitoring security cameras and making sure doors are locked and closed. You will contribute to client recovery by communicating with clinical teams verbally and through records. Additionally, you will support the program by answering and transferring phone calls, sorting mail, and completing other administrative tasks. Opportunities for paid training and professional development, including learning more about clinical skills, will deepen your knowledge of the mental health field. Thresholds fosters opportunities for growth in administrative, leadership, or clinical skills.

Requirements

High school diploma or GED certificate
To be at least 21 years old
Reliable personal or public transportation to get to work location
Effective communication and relationship-building skills
Attention to detail and dependability
High School Diploma/GED required.
Must be at least 21 years of age.

Nice To Haves

Passion for mental health advocacy
Experience in related field preferred

Responsibilities

Ensure that the building is safe and secure by greeting and checking in all residents, staff and visitors.
Log all events activities and incidents that occur during work shift.
Assist with Wellness checks and member logs.
Assist with day-to-day administrative operations.
Greet, sign in, and provide excellent customer service to clients, staff, and guests.
Build cordial relationships with clients and contribute to a pleasant atmosphere.
Monitor security cameras and ensure doors are locked and closed.
Communicate with clinical teams verbally and through records.
Answer and transfer phone calls.
Sort mail.
Complete other administrative tasks.

Benefits

Paid training and professional development
Opportunities for growth in administrative, leadership, or clinical skills
Competitive Pay - $18.50/hour
Generous Paid Time Office Policy (Vacation, Sick, and Personal Days)
4 Medical Insurance Plans
Dental Insurance
Vision Insurance
403(b) with 3% employer match
Mileage Reimbursement
Public Service Loan Forgiveness
Supervision for Clinical Licensure at no cost (LSW, LCSW, LPC, LCPC)
Ongoing opportunities for training and professional development, including clinical supervision.