Desk Clerk - Homeless Outreach Program - Westside Safe Haven

Thresholds•Chicago, IL

1d•Onsite

About The Position

The Desk Clerk position is part of the Westside Safe Haven (WSH) program, a 13-unit low-barrier housing initiative offering on-site clinical support services for individuals experiencing homelessness and severe mental illness. This program is designed for individuals who may be hesitant to access traditional services or housing. The role is central to the building's operations, focusing on providing excellent customer service, ensuring safety, and supporting client recovery through communication and administrative tasks. The program utilizes a housing-first, trauma-informed, and client-centered approach to meet immediate needs and assist individuals in achieving their goals.

Requirements

Passion for mental health advocacy
High school diploma or GED certificate
Must be at least 21 years old
Reliable personal or public transportation to get to work location
Effective communication and relationship-building skills
Attention to detail and dependability
High School Diploma/GED required.
Must be at least 21 years of age.

Nice To Haves

Experience in a related field preferred.

Responsibilities

Greet, sign in, and provide excellent customer service to clients, staff, and guests.
Build cordial relationships with clients and contribute to a pleasant atmosphere.
Monitor security cameras and ensure doors are locked and closed for safety.
Communicate with clinical teams verbally and through records to contribute to client recovery.
Answer and transfer phone calls.
Sort mail.
Complete other administrative tasks.
Ensure the building is safe and secure by greeting and checking in all residents, staff, and visitors.
Log all events, activities, and incidents that occur during the work shift.
Assist with Wellness checks and member logs.
Assist with day-to-day administrative operations.