Designated Coordinator

Safeway Home Healthcare•Roseville, MN

8d•$26 - $30

About The Position

Safeway Home Healthcare is a Minnesota 245D-licensed provider supporting children and adults with disabilities across the Twin Cities. The organization has a lean administrative team and a startup mindset, and values professionalism, teamwork, creative problem-solving, and high-quality programs. The Designated Coordinator (DC) leads daily service delivery and supports clients and Direct Support Professionals (DSPs). This hands-on leadership role involves working with people, solving problems, mentoring staff, and keeping operations running smoothly. The DC ensures clients receive appropriate services, DSPs have needed support, schedules are maintained, and services are delivered efficiently and with quality. The position is full-time and hourly, with compensation of $26.44 to $29.81 per hour.

Requirements

Meet Minnesota DHS qualification requirements for a Designated Coordinator under applicable 245D regulations.
Strong communication, organization, leadership, and problem-solving skills.
Ability to manage competing priorities and respond to urgent staffing or client needs.
Ability to have difficult conversations with professionalism and empathy.
Ability to work independently while collaborating with a leadership team.
Valid driver's license and reliable transportation.

Responsibilities

Serve as the primary contact for DSP questions, call-ins, and concerns.
Coach, mentor, and support staff while addressing performance and accountability.
Complete incident reports and regular staff check-ins.
Serve as the primary contact for clients and families, addressing concerns promptly and professionally.
Assess new clients' needs, home environments, and staffing compatibility.
Ensure clients understand their services and DSPs deliver the correct authorized programs.
Monitor client satisfaction, resolve service concerns, and identify improvements.
Coordinate timely service initiation, meet-and-greets, and intake coordination.
Participate in DSP interviews, hiring recommendations, and onboarding.
Provide client-specific training and introductions before independent shifts.
Partner with the Staffing Coordinator to manage staffing gaps, call-ins, coverage, and schedule approvals.
Monitor service utilization and develop solutions to improve the use of available hours based on client needs and preferences.
Conduct regular quality check-ins and required visits.
Identify service concerns and escalate program or compliance issues to the Designated Manager.
Participate in weekly staffing meetings and support client intakes and renewals.
Provide the team with brief weekly updates on staffing, service utilization, concerns, and priorities.
Collaborate with leadership to resolve problems and improve daily operations.