Designated Coordinator- Integrated Community Supports

RTI • Minneapolis, MN

3d • Hybrid

About The Position

At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings. Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve. Residential Transitions, Inc. is seeking a passionate and experienced Designated Coordinator (Senior Program Manager) to oversee our Apartment-based Supportive Services program. As the designated coordinator, you will oversee clinical evaluations and staff at a designated area, which primarily serves individuals with a severe mental illness diagnosis, developmental disabilities, and/or traumatic brain injuries. You will supervise and manage staff while ensuring compliance with state regulations and organizational standards. This role requires you to engage directly with clients, conduct 1:1 meetings, and oversee both program and staff-related administrative duties. The Designated Coordinator will report to the Regional Director and work closely with other team members to deliver high-quality services in a community-based setting. Travel to program sites across the Twin Cities metropolitan area is required, and mileage reimbursement is provided.

Requirements

• Bachelor’s degree in a field related to human services; and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR Associate degree in a field related to human services; and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR Diploma from an accredited postsecondary institution in a field related to human services; and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR A minimum of 50 hours of education and training related to human services and disabilities; and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, under the supervision of a staff person who meets one of the above qualification combinations (Bachelor’s, Associate, or Diploma with required experience)
• At least 2 years of direct care experience
• Willingness to travel within the Metro Area, for applicable mileage reimbursements, with a current driver’s license, clean record, and personal vehicle with insurance; and able to transport clients in that vehicle.
• Must pass the required background check and remain eligible to provide services as defined by the Minnesota Department of Human Services.
• Must pass the screening required by Federal Human Services Office of the Inspector General to assure that person has not been excluded from working in the Health Care Programs which receive federal funding.

Nice To Haves

• Bachelor’s degree in a field related to human services

Responsibilities

• Hire, train, supervise, and evaluate Mental Health Workers, providing professional feedback and managing performance.
• Conduct 1:1 meetings with program participants, supporting their personal development and mental health progress.
• Ensure that all program activities comply with state regulations, licensing requirements, and RTI policies.
• Manage 24-hour emergency support services and provide intervention during mental health crises, utilizing non-violent crisis intervention techniques.
• Review participant progress, incident reports, and other documentation to ensure accuracy and compliance.
• Develop and manage program budgets, and handle purchases for program participants, including necessary client bills and paperwork.
• Facilitate team meetings and collaborate with other programs to ensure integrated service delivery.
• Be part of an on-call rotation to provide emergency support and supervision during after-hours or weekend crises, ensuring continuous care and assistance when needed.

Benefits

• Accrue paid time off based on tenure: up to 80–168 hours annually depending on years of service
• Access your earned pay anytime.
• 7 company-paid holidays + 1 floating holiday.
• 401(k) with company matching contribution.
• Medical, dental, and vision insurance.
• CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager