Designated Assistant Manager

Food City (K-VA-T Food Stores Inc)•Crossville, TN

24d•Onsite

About The Position

The Designated Assistant Manager is an associate who may also hold another primary store responsibility, such as Head Cashier. The Store Manager designates this associate to take complete control of the store when both the Store Manager and Assistant Store Manager are absent. Completion of the Designated Assistant Manager Training Program is required. The role manages the grocery department’s daily operations and assists the Store Manager with managing the entire store. It is responsible for grocery department budgeted sales, gross profit, and net profit goals, while keeping controllable costs within expected levels. The Designated Assistant Manager supervises, leads, and develops grocery and store personnel; supports a customer-service-oriented environment; and helps maintain product quality and freshness, well-stocked departments, and overall store cleanliness. The role also supports sales through merchandising and promotions, serves as a store leader and community representative, and ensures compliance with policies and procedures related to safety and security. Food City describes itself as a privately held, family-owned company. It encourages associates to participate in local civic organizations and offers flexible schedules.

Requirements

Must be at least 18 years old.
High school graduate; college education is helpful.
Three to five years of retail operations experience, including at least one year operating as a department manager.
Ability to meet standard physical, mental, and visual demands.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact constantly with individuals at various levels.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Must have completed the Designated Assistant Manager Training Program.

Nice To Haves

College education.
Additional seminar or class training in leadership, employee relations, and customer relations.

Responsibilities

Provide exceptional customer service by maintaining a strong grocery management team, quality grocery associates, and adequate staffing through scheduling.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Recommend hiring and termination decisions to maintain grocery department staffing.
Ensure required department and computer-based training is completed.
Assist the Store Manager in ensuring company policies, procedures, and good business and department practices are followed.
Oversee safety and security measures, including theft and robbery prevention.
Interact professionally with management, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank deposits, safe deposits, and gas-and-go fund transport.
Assist the Store Manager in monitoring compliance with local, state, federal, and company labor guidelines, including requirements for associates under age 18.
Oversee compliance with policies governing sales of alcohol and tobacco products.
Complete and send grocery reports, documents, and paperwork to appropriate recipients as directed by supervision or policy.
Participate in weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Use time-management and prioritization skills to accomplish tasks through the grocery management team and associates.
Maintain adequate grocery inventory to limit out-of-stocks while keeping days of supply on hand limited.
Oversee accurate retail pricing, receiving, and invoicing within guidelines.
Maintain back-room conditions, including merchandise setup and slotting.
Maintain dairy cooler and walk-in freezer conditions and inventory levels.
Enforce age restrictions for use of the baler, pallet jacks, and scrubber.
Manage grocery department inventories and shrink controls.
Assist the Store Manager with competitive price checks on critical items such as fuel, milk, and soft drinks.
Listen to and help resolve complaints or issues raised by supervisors, associates, management, and customers, and report issues to the Store Manager or District Manager.
Understand and enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Help maintain required government documents and postings for compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policies for company and personnel information.
Understand and enforce refrigeration-alarm policy.
Perform other duties as required.