Designated Assistant Manager

Food City (K-VA-T Food Stores Inc)•Loudon, NH

24d•Onsite

About The Position

The Designated Assistant Store Manager is an associate who may also hold another primary store responsibility, such as Head Cashier. The Store Manager designates this associate to take complete control of the store when both the Store Manager and Assistant Store Manager are absent. The associate must have completed the Designated Assistant Manager Training Program. The role manages the grocery department’s daily operations and assists the Store Manager with managing the entire store. It is responsible for grocery department budgeted sales, gross profit, and net profit goals, while keeping controllable costs at expected levels. The Designated Assistant Manager supervises, leads, and develops grocery and store personnel; promotes a friendly, customer-service-oriented environment with appropriate staffing and training; and maintains product quality and freshness, stocked departments, and overall store cleanliness. The role also supports sales growth through merchandising and promotions and serves as a store leader and community representative. It ensures that policies and procedures are followed to protect the safety and security of associates, customers, and the company.

Requirements

Must be at least 18 years of age.
High school graduate; college education is helpful.
Three to five years of retail operations experience, including at least one year operating as a department manager.
Ability to meet standard physical, mental, and visual demands.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact with various levels of individuals daily.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.
Must have completed the Designated Assistant Manager Training Program.

Nice To Haves

Additional seminar or class training in leadership, employee relations, and customer relations.
College education.

Responsibilities

Provide exceptional customer service by maintaining a strong grocery management team, quality grocery associates, and adequate scheduled coverage.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Recommend hiring and termination decisions to maintain appropriately staffed grocery departments.
Ensure department and computer-based training is completed to support associate retention.
Assist the Store Manager in ensuring company policies, procedures, and good business and department practices are followed.
Oversee safety and security measures, including theft and robbery prevention.
Interact professionally with management, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank and safe deposits and gas-and-go fund transport.
Assist the Store Manager with monitoring compliance with local, state, federal, and company labor guidelines, including requirements for associates under 18.
Oversee and monitor policies concerning the sale of alcohol and tobacco products.
Complete and submit grocery department reports, documents, and paperwork to appropriate recipients.
Participate in weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Use time management and prioritization to accomplish tasks through the grocery management team and associates.
Maintain adequate grocery inventory to limit out-of-stocks while keeping days of supply on hand limited.
Oversee accurate retail pricing, receiving, and invoicing in accordance with guidelines.
Maintain back-room conditions, including merchandise setup and slotting.
Maintain dairy cooler and walk-in freezer conditions and inventory levels.
Enforce age restrictions for use of the baler, pallet jacks, and scrubber.
Manage grocery department inventories and shrink controls.
Assist the Store Manager in monitoring competitive prices on critical items such as fuel, milk, and soft drinks.
Listen to and help resolve complaints or issues raised by supervisors, associates, management, or customers, and report issues to the Store Manager or District Manager.
Understand and enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Help maintain required government documents and postings for compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policies regarding company and personnel information.
Understand and enforce policies concerning refrigeration alarms.
Perform other duties as required.