Designated Assistant Manager

Food City (K-VA-T Food Stores Inc)•Church Hill, TN

25d•Onsite

About The Position

The Designated Assistant Store Manager is an associate who may have another primary store responsibility, such as Head Cashier, and is designated by the Store Manager to take complete control of the store when both the Store Manager and Assistant Store Manager are absent. The associate must complete the Designated Assistant Manager Training Program. The role manages the daily operations of the grocery department and assists the Store Manager with managing the entire store. It is responsible for grocery department budgeted sales, gross profit, and net profit goals, as well as keeping controllable costs such as labor, supplies, and expenses within expected levels. The position supervises, leads, and develops grocery and store personnel; helps provide a friendly, customer-service-oriented environment that is properly staffed and trained; maintains product quality and freshness, stocked departments, and overall store cleanliness; and supports sales growth through merchandising and promotions. The Designated Assistant Manager serves as a store leader and community representative and ensures policies and procedures are followed to support the safety and security of associates, customers, and the company.

Requirements

Must be at least 18 years old.
High school graduate; college education is helpful.
Three to five years of retail operations experience, including at least one year operating as a department manager.
Ability to meet standard physical, mental, and visual demands.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact constantly with individuals at various levels.
Ability to attend onsite work during scheduled shifts and comply with company time and attendance policies.
Must complete the Designated Assistant Manager Training Program.

Nice To Haves

College education.
Additional seminar or class training in leadership, employee relations, and customer relations.

Responsibilities

Provide exceptional customer service by maintaining a strong grocery management team and quality grocery associates, and planning adequate staffing coverage through scheduling.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Recommend hiring and termination of associates to maintain adequately staffed grocery departments.
Ensure department and computer-based training is completed to support retention of quality associates.
Assist the Store Manager in ensuring company policies, procedures, and good business and department practices are followed.
Oversee and follow safety and security measures, including measures related to theft and robbery.
Interact professionally with management, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank deposits, safe deposits, and gas-and-go fund transport.
Assist the Store Manager in monitoring enforcement of local, state, federal, and company labor guidelines for all associates, including those under age 18.
Oversee and monitor policies on the sale of alcohol and tobacco products.
Complete and send grocery department reports, documents, and paperwork to appropriate recipients as directed by supervision or policy.
Participate in weekly and/or monthly meetings with department heads and associates, including Feelings meetings and Exceptional Service meetings.
Use time management and prioritization to accomplish tasks through the grocery management team and associates.
Maintain grocery inventory to minimize out-of-stocks while limiting days of supply on hand.
Oversee and monitor accurate retail pricing, receiving, and invoicing within guidelines.
Maintain back-room conditions, including merchandise setup and slotting.
Maintain dairy cooler and walk-in freezer conditions and inventory levels.
Enforce age limitations for use of the baler, pallet jacks, and scrubber.
Manage grocery department inventories and shrink controls.
Assist the Store Manager in monitoring competitive price checks on items such as fuel, milk, and soft drinks.
Listen to and help resolve complaints or issues raised by supervision, associates, management, or customers, and report issues to the Store Manager or District Manager.
Understand and enforce local and state health department rules and practices, federal OSHA guidelines, and company HACCP policy.
Help maintain required government documents and postings for compliance.
Understand and follow loss-prevention policy, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policy for company and personnel information.
Understand and enforce policies regarding refrigeration alarms.
Perform other duties as required.