Designated Assistant Manager

Food City (K-VA-T Food Stores Inc)•Oak Ridge, TN

24d•Onsite

About The Position

The Designated Assistant Manager is an associate whom the Store Manager designates to take complete control of the store when both the Store Manager and Assistant Store Manager are absent. The associate may also hold another primary responsibility in the store and must have completed the Designated Assistant Manager Training Program. The role manages the grocery department’s daily operations and assists the Store Manager with managing the entire store. It is responsible for grocery department budgeted sales, gross profit, and net profit goals, as well as keeping controllable costs within expected levels. The Designated Assistant Manager supervises, leads, and develops grocery and store personnel; supports a friendly, customer-focused environment that is properly staffed and trained; and maintains product quality and freshness, department stock levels, and overall store cleanliness. The role also supports sales through merchandising and promotions, represents the store as a community leader, and ensures policy and procedures are followed to protect associates, customers, and the company.

Requirements

Must be 18 years of age or older.
High school graduate; college education is helpful.
Three to five years of experience in retail operations, including at least one year operating as a department manager.
Ability to meet standard physical, mental, and visual demands.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact daily with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.
Must complete the Designated Assistant Manager Training Program.

Nice To Haves

College education.
Additional seminar or class training in leadership, employee relations, and customer relations.

Responsibilities

Provide exceptional customer service by maintaining a strong grocery management team, quality grocery associates, and adequate scheduling coverage.
Promote company benefits, including the ESOP, 401(k), and insurance.
Recommend hiring and termination actions to maintain appropriate grocery department staffing.
Ensure required department and computer-based training is completed to support associate retention.
Assist the Store Manager in ensuring company policies, procedures, and sound business and department practices are followed.
Oversee safety and security measures, including measures related to theft and robbery.
Interact professionally with the management team, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank deposits, safe deposits, and transport of gas-and-go funds.
Assist the Store Manager with monitoring compliance with local, state, federal, and company labor guidelines, including guidelines for associates under age 18.
Oversee compliance with policies for sales of alcohol and tobacco products.
Complete and send grocery department reports, documents, and paperwork to appropriate recipients as required by supervision or policy.
Participate in weekly and/or monthly meetings with department heads and associates, including Feelings meetings and Exceptional Service meetings.
Use time management and prioritization to accomplish tasks through the grocery management team and associates.
Maintain adequate grocery inventory to minimize out-of-stocks while limiting days of supply on hand.
Oversee accurate retail pricing, receiving, and invoicing within established guidelines.
Maintain back-room conditions, including merchandise setup and slotting.
Maintain dairy cooler and walk-in freezer conditions and inventory levels.
Enforce age restrictions for use of the baler, pallet jacks, and scrubber.
Manage grocery department inventories and shrink controls.
Assist the Store Manager with competitive price checks on critical items such as fuel, milk, and soft drinks.
Listen to and help resolve issues or complaints raised by supervisors, associates, management, or customers, and report issues to the Store Manager or District Manager.
Understand and enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Help maintain required government documents and postings for compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policies regarding company and personnel information.
Understand and enforce policies regarding refrigeration alarms.
Perform other duties as required.