Designated Assistant Manager

Food City (K-VA-T Food Stores Inc)•Oliver Springs, TN

24d•Onsite

About The Position

The Designated Assistant Store Manager is an associate who may also hold another primary store responsibility, such as Head Cashier. The Store Manager designates this associate to take complete control of the store when both the Store Manager and Assistant Store Manager are absent. Completion of the Designated Assistant Manager Training Program is required. The position manages the grocery department’s daily operations and assists the Store Manager with managing the entire store. It is responsible for grocery budgeted sales, gross profit, and net profit goals, while keeping controllable costs at expected levels. The role supervises, leads, and develops grocery and store personnel; supports a friendly, customer-service-oriented environment with adequate staffing and training; maintains product quality and freshness, stocked departments, and overall store cleanliness; and supports sales through merchandising and promotions. The Designated Assistant Manager serves as a store leader and community representative and ensures that policies and procedures are followed to protect associates, customers, and the company. The role requires on-site work during scheduled shifts and regular interaction with customers, associates, management, and supervision. Food City describes itself as a privately held, family-owned company and notes that it offers flexible schedules. It encourages associates to participate in local civic organizations.

Requirements

Must be at least 18 years old.
High school graduate; college education is helpful.
Three to five years of retail operations experience, including at least one year operating as a department manager.
Ability to meet standard physical, mental, and visual demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain daily contact and interaction with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.
Must complete the Designated Assistant Manager Training Program.

Nice To Haves

College education.
Additional seminar or class training in leadership, employee relations, and customer relations.

Responsibilities

Provide exceptional customer service by maintaining a strong grocery management team, quality grocery associates, and adequate scheduled coverage.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Recommend hiring and termination actions to maintain appropriately staffed grocery departments.
Ensure required department and computer-based training is completed to support associate retention.
Assist the Store Manager in ensuring compliance with company policies, procedures, and good business and department practices.
Oversee safety and security measures, including theft and robbery prevention.
Interact professionally with management, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank deposits, safe deposits, and gas-and-go fund transport.
Assist the Store Manager in monitoring compliance with local, state, federal, and company labor guidelines, including those applying to associates under age 18.
Oversee compliance with policies for the sale of alcohol and tobacco products.
Complete and send grocery reports, documents, and paperwork to appropriate recipients as required by supervision or policy.
Participate in weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Use time management and prioritization to accomplish work through the grocery management team and associates.
Maintain adequate grocery inventory to minimize out-of-stocks while limiting days of supply on hand.
Oversee accurate retail pricing, receiving, and invoicing within guidelines.
Maintain back-room conditions, including merchandise setup and slotting.
Maintain dairy cooler and walk-in freezer conditions and inventory levels.
Enforce age limitations for use of the baler, pallet jacks, and scrubber.
Be accountable for grocery department inventories and shrink controls.
Assist the Store Manager in monitoring competitive prices on critical items such as fuel, milk, and soft drinks.
Listen to and help resolve issues raised by supervisors, associates, managers, and customers, and report issues to the Store Manager or District Manager.
Understand and enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Help maintain required government documents and postings for compliance.
Follow loss-prevention policies, including CCTV observation, security logs, and shoplifting procedures.
Follow confidentiality policies for company and personnel information.
Understand and enforce policies concerning refrigeration alarms.
Perform other duties as required.