Designated Assistant Manager

Food City (K-VA-T Food Stores Inc)•La Follette, TN

24d•Onsite

About The Position

The Designated Assistant Manager is an associate who may also have another primary store responsibility, such as Head Cashier. Designated by the Store Manager, this associate takes complete control of the store when both the Store Manager and Assistant Store Manager are absent. Completion of the Designated Assistant Manager Training Program is required. The role manages the daily operations of the grocery department and assists the Store Manager with managing the full store location. It is accountable for grocery sales, gross profit, and net profit goals, while keeping controllable costs such as labor, supplies, and other expenses at expected levels. The manager supervises, leads, and develops grocery and store personnel; supports a friendly, customer-service-oriented environment with adequate staffing and training; and maintains product quality and freshness, stocked departments, and store cleanliness. The role also supports sales growth through merchandising and promotions and serves as a leader for the store and a good neighbor to its community. It ensures that policies and procedures are followed to protect the safety and security of the grocery department, associates, customers, and company. Food City describes itself as a privately held, family-owned company whose mission is to run the best store in town. It encourages associates to participate in local civic organizations and offers flexible schedules. The company states that associates own over 13% of the company through its employee stock ownership plan.

Requirements

Must be at least 18 years old.
High school graduate.
Three to five years of retail operations experience, including at least one year operating as a department manager.
Ability to meet standard physical, mental, and visual demands.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact daily with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.
Must have completed the Designated Assistant Manager Training Program.

Nice To Haves

College education.
Additional seminar or class training in leadership, employee relations, and customer relations.

Responsibilities

Provide exceptional customer service by maintaining a strong grocery management team and quality grocery associates, and planning adequate coverage through scheduling.
Understand and promote company benefits, including the ESOP, 401(k), and insurance.
Recommend hiring and termination of associates to maintain appropriately staffed grocery departments.
Ensure required department and computer-based training to support retention of quality associates.
Assist the Store Manager in ensuring company policies, procedures, and good business and department practices are followed.
Oversee safety and security measures, including theft and robbery prevention.
Interact professionally with management, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank and safe deposits and transport of gas-and-go funds.
Assist the Store Manager with monitoring compliance with local, state, federal, and company labor guidelines, including requirements for associates under age 18.
Oversee and monitor compliance with policies governing the sale of alcohol and tobacco products.
Complete and submit grocery reports, documents, and paperwork to appropriate persons as directed by supervision or policy.
Participate in weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Use time management and prioritization to accomplish tasks through the grocery management team and associates.
Maintain adequate grocery inventory to minimize out-of-stocks while limiting days of supply on hand.
Oversee accurate retail pricing, receiving, and invoicing within guidelines.
Maintain back-room conditions, including merchandise setup and slotting.
Maintain dairy cooler and walk-in freezer conditions and inventory levels.
Enforce age restrictions for use of the baler, pallet jacks, and scrubber.
Manage grocery department inventories and shrink controls.
Assist the Store Manager with monitoring competitor prices on critical items such as fuel, milk, and soft drinks.
Listen to and help resolve complaints and issues raised by supervisors, associates, management, and customers; report issues to the Store Manager or District Manager.
Understand and enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Help maintain required government documents and postings to ensure compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policies regarding company and personnel information.
Understand and enforce policies concerning refrigeration alarms.
Perform other duties as required.