Designated Assistant Manager

Food City (K-VA-T Food Stores Inc)•Harriman, TN

24d•Onsite

About The Position

The Designated Assistant Store Manager is an associate who may also hold another primary store responsibility, such as Head Cashier. The Store Manager designates this associate to take complete control of the store when both the Store Manager and Assistant Store Manager are absent. The associate must have completed the Designated Assistant Manager Training Program. The role manages the grocery department’s daily operations and assists the Store Manager with managing the entire store. It is accountable for grocery sales, gross-profit, and net-profit goals; controlling labor, supplies, and other expenses; and supervising, leading, and developing grocery and store personnel. The position helps maintain a customer-service-oriented environment that is friendly, adequately staffed, and well trained, with quality and fresh products, well-stocked grocery departments, and a clean store. It also supports sales through merchandising and promotions, serves as a store leader and positive presence in the community, and ensures that policies and procedures are followed to protect the safety and security of associates, customers, and the company. The position requires scheduled on-site work and the ability to meet standard physical, mental, and visual demands. Food City describes itself as a privately held, family-owned company that encourages associates to participate in local civic organizations and offers flexible schedules.

Requirements

Must be at least 18 years old.
High school graduate.
Three to five years of experience in retail operations, including at least one year operating as a department manager.
Ability to meet standard physical, mental, and visual demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to have constant daily contact and interaction with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.
Must have completed the Designated Assistant Manager Training Program.

Nice To Haves

College education is helpful.
Additional seminar or class training in leadership, employee relations, and customer relations is helpful.

Responsibilities

Provide exceptional customer service by maintaining a strong grocery management team and quality grocery associates, and planning adequate coverage through scheduling.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Recommend hiring and termination actions to maintain appropriately staffed grocery departments.
Ensure required department and computer-based training is completed to support associate retention.
Assist the Store Manager in ensuring compliance with company policies, procedures, and sound business and department practices.
Oversee safety and security measures, including theft and robbery prevention.
Interact professionally with management, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank deposits, safe deposits, and gas-and-go fund transport.
Assist the Store Manager in monitoring compliance with local, state, federal, and company labor guidelines, including guidelines for associates under age 18.
Oversee and monitor policies governing the sale of alcohol and tobacco products.
Complete and send grocery department reports, documents, and paperwork to appropriate persons as directed by supervision or policy.
Participate in weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Use time management and prioritization to accomplish tasks through the grocery management team and associates.
Maintain adequate grocery inventory to minimize out-of-stocks while limiting days of supply on hand.
Oversee accurate retail pricing, receiving, and invoicing within established guidelines.
Maintain back-room conditions, including merchandise setup and slotting.
Maintain dairy cooler and walk-in freezer conditions and inventory levels.
Enforce age restrictions on the use of the baler, pallet jacks, and scrubber.
Manage grocery department inventories and shrink controls.
Assist the Store Manager with monitoring competitor prices on key items such as fuel, milk, and soft drinks.
Listen to and help resolve complaints and issues raised by supervisors, associates, management, and customers; report issues to the Store Manager or District Manager.
Understand and enforce local and state health department rules and practices, federal OSHA guidelines, and company HACCP policy.
Help maintain required government documents and postings for compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policies concerning company and personnel information.
Understand and enforce policies regarding refrigeration alarms.
Perform other duties as required.