Designated Assistant Manager

Food City (K-VA-T Food Stores Inc)•Lenoir City, TN

24d•Onsite

About The Position

The Designated Assistant Manager is an associate who may also hold another primary store responsibility, such as Head Cashier. The Store Manager designates this associate to take complete control of the store when both the Store Manager and Assistant Store Manager are absent. The associate must complete the Designated Assistant Manager Training Program. The role manages daily grocery department operations and assists the Store Manager with management of the entire store. It is responsible for grocery department budgeted sales, gross profit, and net profit goals, as well as keeping controllable costs at expected levels. The Designated Assistant Manager supervises, leads, and develops grocery and store personnel; helps maintain a friendly, customer-service-oriented environment with appropriate staffing and training; and ensures product quality and freshness, well-stocked departments, and overall store cleanliness. The role also supports sales growth through merchandising and promotions, serves as a store leader and community neighbor, and ensures compliance with policies and procedures for the safety and security of associates, customers, and the company.

Requirements

Must be at least 18 years of age.
High school graduate; college education is helpful.
Three to five years of experience in retail operations, including at least one year operating as a department manager.
Ability to meet standard physical, mental, and visual demands.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact regularly with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.
Must complete the Designated Assistant Manager Training Program.

Nice To Haves

College education.
Additional seminar or class training in leadership, employee relations, and customer relations.

Responsibilities

Provide exceptional customer service by maintaining a strong grocery management team, quality grocery associates, and adequate coverage through scheduling.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Recommend hiring and termination of associates to maintain appropriately staffed grocery departments.
Ensure required department and computer-based training is completed to support associate retention.
Assist the Store Manager in ensuring company policies, procedures, and good business and department practices are followed.
Oversee safety and security measures, including theft and robbery prevention.
Interact professionally with management, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank deposits, safe deposits, and gas-and-go fund transport.
Assist the Store Manager in monitoring compliance with local, state, federal, and company labor guidelines, including those applying to associates under age 18.
Oversee and monitor policies governing alcohol and tobacco sales.
Complete and distribute grocery department reports, documents, and paperwork as directed by supervision or policy.
Participate in weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Use time management and prioritization to accomplish tasks through the grocery management team and associates.
Maintain appropriate grocery inventory levels to limit out-of-stocks while controlling days of supply on hand.
Oversee accurate retail pricing, receiving, and invoicing within established guidelines.
Maintain back-room conditions, including merchandise setup and slotting.
Maintain dairy cooler and walk-in freezer conditions and inventory levels.
Enforce age restrictions for use of the baler, pallet jacks, and scrubber.
Account for grocery department inventories and shrink controls.
Assist the Store Manager with competitive price checks on key items such as fuel, milk, and soft drinks.
Listen to and help resolve complaints or issues raised by supervisors, associates, management, or customers, and report issues to the Store Manager or District Manager.
Understand and enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Help maintain required government documents and postings for compliance.
Follow loss-prevention policy, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policy for company and personnel information.
Understand and enforce policies regarding refrigeration alarms.
Perform other duties as required.