Design Strategy - Vice President

JPMorgan Chase & Co.•Jersey City, NJ

19h

About The Position

As a Design Strategy – Vice President in Corporate Third Party Oversight (CTPO) Risk Management, you will lead end-to-end problem solving to develop customer-centered recommendations that align to business strategy and can be executed with clear measures of success. You will influence senior stakeholders through crisp options, strong facilitation, and executive-ready storytelling. You will strengthen team standards and coaching practices while operating with a strong risk and controls mindset.

Requirements

Lead cross-functional design strategy initiatives, including strategy development and service design leadership.
Translate research and data into structured recommendations, options, and clear next steps.
Manage stakeholders and influence senior leaders by articulating tradeoffs and delivering decision-ready materials.
Facilitate workshops, working sessions, and decision forums to drive alignment and outcomes.
Apply journey mapping and service design tools to diagnose root causes across channels and operations.
Define success measures with analytics partners and interpret behavioral data to inform recommendations.
Partner effectively with risk, compliance, and control stakeholders while operating in regulated or complex environments.

Nice To Haves

Minimum 10 years of relevant industry experience
Demonstrated people leadership, including coaching and developing team capabilities.

Responsibilities

Translate ambiguous problems into structured workplans, adapt as priorities shift, and drive delivery through to measurable outcomes.
Synthesize qualitative and quantitative inputs into actionable recommendations aligned to business goals.
Challenge assumptions, investigate unexpected outcomes, and refine recommendations based on evidence.
Manage surface risks, decision points, tradeoffs, and dependencies early, and escalate appropriately to senior stakeholders.
Partner with stakeholders across product, operations, data and analytics, and risk to drive shared ownership and durable solutions.
Craft clear narratives, visuals, and meeting materials, and lead discussions toward decisions and outcomes.
Facilitate workshops and working sessions that align stakeholders, clarify scope, and accelerate execution.
Apply modern design strategy methods such as journey mapping, service blueprinting, and rapid experimentation to reduce uncertainty and improve decisions.
Use generative AI thoughtfully to accelerate discovery and prototyping while maintaining strong human oversight and quality standards.
Coach teammates with specific, actionable feedback and contribute to standards and repeatable practices that raise team effectiveness.
Identify gaps early, embed risk, controls, and conduct considerations into solution design and working practices.