Design Software Support Agent

Johnson, Mirmiran & Thompson, Inc. • Hunt Valley, MD

1d • $24 - $34

About The Position

The Design Software Support Agent works within the Design Center of Excellence (DCOE) to advance design technology, standardization, and operational excellence across Johnson, Mirmiran & Thompson. The position assists with the stable operation of the organization’s AEC design software, including installation, configuration, maintenance, support, and optimization of designated platforms such as Autodesk and Bentley. The agent also analyzes and resolves user design software issues in a timely and accurate manner.

Immigration sponsorship or support (including H1B, F-1 CPT/OPT, and STEM OPT) is unavailable, except for qualified candidates eligible for TN visa classification. Compensation is $24.00–$34.00 per hour, commensurate with experience, education, and certifications; the stated range is a good-faith estimate and may vary based on the selected candidate’s experience.

Responsibilities

• Assist with implementing and maintaining policies, procedures, and associated plans for design software administration.
• Assist with migrating projects to newer versions of design applications as needed.
• Set up, configure, and start design software; suggest appropriate hardware and address relevant requirements.
• Provide users with technical support and troubleshooting within design applications.
• Assist with enforcing design standards and best practices related to layering, dimensioning, text annotations, BIM/CIM, and client standards.
• Assist with preparing training sessions and teaching materials to advance knowledge throughout the organization.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed