Design Sales Specialist | Multiple La-Z-Boy Locations

La-Z-Boy • Naperville, IL

9d • Onsite

About The Position

La-Z-Boy is building a talent pipeline for Design Sales Specialists across all of their stores in the Chicago market. This role focuses on helping customers create spaces they love by selling furniture, accessories, and services, promoting the Design program, and providing excellent customer service. The position involves driving sales, scheduling home consultations, and maintaining a positive store environment. Training is provided, with varying pay rates during training and a potential for significant annual earnings after training through base pay, commission, and bonuses.

Requirements

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to effectively and productively work with others as a team.
• Ability to work the schedule and hours dictated by business needs.
• Ability to work evenings, weekends and holidays as required.
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more.
• Strong attention to detail.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint.
• Ability to pass background and drug screen.

Nice To Haves

• Bachelor’s degree in Business or a related field.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy.
• Promote the Design program & assist the Designer to achieve established Design program sales goals.
• Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines.
• Responsible for supporting design related functions in the store.
• Provide the highest level of customer service to all current and future customers.
• Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process.
• Effectively use Podium to ensure customer satisfaction and future follow‐up.
• Make sound business decisions to deliver customer satisfaction and promote team environment.
• Provide support by being responsive to incoming phone calls and emails.
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience.
• Maintain a positive working relationship with all store employees.
• Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals.
• Help promote and champion a culture of sales and service.
• Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Responsible for accurately completing daily On‐Point system logs.
• Show a sense of urgency, enthusiasm and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge and internal processes and systems.
• Consistently schedule deliveries with customers.
• Responsible for opening and closing of the store.

Benefits

• Medical, Vision, Dental and Basic Life Insurance
• Available 401k retirement plan with company match of up to 6%
• 9-11 paid holidays each year
• Two weeks’ prorated vacation as a new hire
• Personal time (non-exempt only) or state mandated sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED