Joybird Design Sales Associate

La-Z-Boy•New York, NY

1d•Onsite

About The Position

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience. This role supports retail store financial performance, with locations currently having annual targets between $5-8M in annual sales.

Requirements

2+ years retail sales experience with shift supervision experience preferred.
Strong interpersonal and customer service skills required.
No travel required.
Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.
Able to routinely move objects weighing over 50 pounds and to understand safety requirements.

Nice To Haves

Passion for driving the customer service experience.
As a Key Holder you exhibit an aptitude for managerial responsibilities.
Knowledge of furniture industry a plus.
Ability to work well both independently and in a collaborative or team setting.
Proficiency in Mac operating systems and Microsoft office.
Strong leadership and communication skills both written and verbal.

Responsibilities

Opening and closing the store and performing other duties in the absence of management.
Opening and closing the store with store keys and alarm code.
Daily sales reporting to the retail leadership.
Overseeing the sales floor in periods of high volume, providing support to the sales team and supervising to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests.
Serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
Maintaining the showrooms design and visual standards using merchandising guidelines.
Maximizing sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
Assisting the leadership team to create programs and initiatives to make our customers’ experiences even better.
Sharing valuable insight with product, marketing and technology teams regarding customer needs and feedback.
Listening and acknowledging customer feedback and complaints, empathizing, and presenting the best possible solution.