Joybird Design Sales Associate

La-Z-Boy • Austin, TX

1d • Onsite

About The Position

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience. La-Z-Boy Incorporated fosters an inclusive environment, honoring a legacy built on family, where employees are considered the most important asset and innovation propels the company into the future. The company believes in the transformational power of comfort.

Requirements

• 2+ years retail sales experience
• Strong interpersonal and customer service skills required
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays

Nice To Haves

• Shift supervision experience
• Passion for driving the customer service experience
• Aptitude for managerial responsibilities as a Key Holder
• Knowledge of furniture industry
• Ability to work well both independently and in a collaborative or team setting
• Proficiency in Mac operating systems and Microsoft office
• Strong leadership and communication skills both written and verbal

Responsibilities

• Responsible for opening and closing the store with store keys and alarm code, and performing other duties in the absence of management
• Responsible for daily sales reporting to the retail leadership
• Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to guests
• Effectively perform the Lead Sales Associate role, serving as a role model to the sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience
• Maintaining the showrooms design and visual standards using merchandising guidelines
• Maximize sales by growing and maintaining a strong client base by building a personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach
• Assist the leadership team to create programs and initiatives to enhance customer experiences
• Share valuable insight with product, marketing and technology teams regarding customer needs and feedback
• Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution

Benefits

• Medical, Vision, Dental and Basic Life Insurance
• 401k retirement plan with company match of up to 6%
• 9-11 paid holidays each year
• Two weeks’ prorated vacation as a new hire
• Personal time (non-exempt only) or state mandated sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees