Joybird Design Sales Associate

La-Z-Boy•Austin, TX

1d•Onsite

About The Position

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience. Joybird is founded on the idea that people should never settle when it comes to home furnishings, helping customers bring their own personal style to their spaces with a mix of retro and modern designs and a plethora of customization options. With their digital, physical and virtual shopping experiences, Joybird is changing the way you buy furniture. Joybird prides itself on its ability to meet the demands and unique tastes of customers while providing a high-quality product that will be enjoyed for years to come. Always keeping sustainability top of mind, Joybird has created a business that not only gives back to nature but helps it thrive through the use of responsibly sourced materials and non-profit partnerships. The company is a customer-centric organization that leverages data to enhance the customer journey to empower customers to embrace their personal style.

Requirements

2+ years retail sales experience with shift supervision experience preferred.
Strong interpersonal and customer service skills required.
Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Nice To Haves

Passion for driving the customer service experience.
As a Key Holder you exhibit an aptitude for managerial responsibilities.
Knowledge of furniture industry a plus.
Ability to work well both independently and in a collaborative or team setting.
Proficiency in Mac operating systems and Microsoft office.
Strong leadership and communication skills both written and verbal.

Responsibilities

Responsible for opening and closing the store and performing other duties in the absence of management.
Assigned and are responsible for opening and closing the store with store keys and alarm code.
Responsible for daily sales reporting to the retail leadership.
Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests.
Effectively perform the Lead Sales Associate role, serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
Maintaining the showrooms design and visual standards using merchandising guidelines.
Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
Assist our leadership team to create programs and initiatives to make our customers’ experiences even better.
Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.