(USA) Senior, Design Researcher

Walmart•Bentonville, AR

9d•$90,000 - $180,000•Onsite

About The Position

As a Senior Design Researcher, you will lead comprehensive user experience research to inform and enhance interaction design strategies. This role involves conducting qualitative and quantitative studies, synthesizing data, and translating insights into actionable recommendations that align with business goals. You will collaborate closely with stakeholders to manage functional partnerships and influence design decisions, ensuring customer needs are prioritized. Your expertise will drive continuous improvement through usability testing and iteration, supporting the development of innovative solutions that deliver measurable value and elevate the overall user experience. Join a distinguished research and experience strategy team dedicated to advancing retail through rigorous, research-driven design. This team uncovers valuable insights that enhance the daily experiences of millions of customers across various environments. As leaders in retail innovation, they develop and implement best-in-class research systems and operations to deliver exceptional customer experiences. Collaborating across multiple functions, the team addresses complex challenges to redefine commerce and consumer services. This role offers the opportunity to contribute to impactful research initiatives that shape the future of retail while supporting Walmart’s mission to provide access and dignity for all customers.

Requirements

Extensive knowledge of user experience strategies, including user interviews, surveys, and journey mapping to identify gaps and improve design outcomes.
Proven ability to analyze and interpret qualitative and quantitative research data, ensuring accuracy and actionable insights.
Strong skills in stakeholder identification, engagement, and communication to build effective functional partnerships.
Expertise in synthesizing complex information and independently proposing solutions for interactive design challenges.
Experience guiding research processes and translating findings into strategic business and design recommendations.
Demonstrated capability to influence and build consensus among teams through clear, concise communication.
Commitment to ethical standards, integrity, and supporting organizational values in all aspects of work.
Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years’ experience in market research, business analysis, UX design research, or related area.
OR 5 years' experience in market research, business analysis, UX design research, or related area.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

Nice To Haves

Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area
Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Masters: Economics
Masters: Human Computer Interaction
Masters: Psychometrics
Masters: Statistics

Responsibilities

Conduct user research using interviews, surveys, and contextual inquiries to identify gaps between business goals and user experience.
Analyze and interpret qualitative and quantitative data to generate actionable insights that inform design strategies.
Collaborate with stakeholders to understand technical needs and align research outcomes with business objectives.
Develop and refine user journey maps and storyboards to enhance interaction design.
Lead usability testing efforts and iterate designs based on findings to improve product experience.
Communicate research findings clearly to influence design decisions and build consensus across teams.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)