Design Researcher

HP•Spring, TX

2d•$105,050 - $161,800•Remote

About The Position

HP’s vision and promise is to engineer experiences that amaze our customers. With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 87-year legacy of innovation. The User Research Team in Design, within Personal Systems (PS), was created with a maniacal focus on the design and delivery of seamless, meaningful experiences for our customers. We are seeking a passionate and experienced Design Researcher with a strategic mindset to lead generative and evaluative user research efforts for the range of internal stakeholders and teams that we support. Working in a collaborative and agile environment, you will play a critical role in rapidly understanding user needs, behaviors, and motivations within the project domain, developing and driving continuous learning loops using design thinking, and effectively communicating research insights to stakeholders to inform strategic product decisions. You are a hands-on researcher who thinks beyond the study in front of you. You’re not afraid to roll up your sleeves and do the work, but you’re also able to help teams connect individual studies into broader learning goals, research roadmaps, and product decisions. The ideal candidate thinks from a multi-stakeholder perspective when designing and delivering research, expertly balancing desirability, viability, and feasibility considerations to move projects forward. They communicate proactively, providing clear visibility into priorities, progress, and key decisions. They bring both adaptability and curiosity—embracing established team practices while contributing thoughtful new perspectives, methods, and their unique expertise. Above all, they value partnership, shared accountability, and continuous improvement, helping strengthen and evolve the research practice while maintaining consistency across the team. If you are passionate about understanding user needs and translating them into seamless, meaningful, user-centric solutions, we want to talk with you.

Requirements

5+ years of experience in user research, with a strong focus on generative and foundational research, and the ability to work across the research continuum (generative to evaluative) as needed.
Design nous. Research nous. UX nous. You think on multiple levels, from different stakeholder POVs, and both backwards and forwards in time – at the same time.
Proactive mindset, with ability to work independently and manage multiple projects simultaneously in a fast-paced environment, while keeping quality of research and business considerations intact.
Proven experience conducting and analyzing user research, using both traditional and AI-augmented methods.
Proven ability to translate user research insights into business-relevant guiding principles and opportunities, empowering teams with context and direction.
Strong understanding of design thinking principles and methodologies and the ability to lead effective workshops.
Excellent communication and collaboration skills, with the ability to clearly and concisely present research findings to diverse audiences, including technical and non-technical stakeholders.
Strong desire to educate, empower, facilitate, and lead.
Excellent time management skills

Responsibilities

Quickly ramp up on the existing knowledge base and user landscape surrounding a specific project area.
Create strategic research plans to address questions and assumptions from a diverse group of stakeholders.
Design and execute research plans in learning loops, refining research questions and methodologies based on emerging findings.
Support, effectively navigate, and facilitate relationships between internal stakeholder teams, to arrive at aligned and traceable opportunities.
Lead rapid design thinking workshops and research activities to uncover user needs, pain points, and opportunities for innovation.
Conduct user research using various qualitative and quantitative methodologies, being creative where required.
Analyze research data and synthesize findings into actionable insights that inform product strategy, roadmap, and design decisions for future products.
Collaborate closely with cross-functional teams, including designers, product managers, and engineers, to translate research findings into tangible solutions.
Communicate research findings and insights effectively in a timely manner through various formats, including presentations, reports, and documentation, tailored to diverse audiences.
Build trust, empower others, and help teams succeed through a servant-leadership mindset.
Demonstrate empathy and growth mindset in the workplace to uphold our team values and culture.
Stay up-to-date on the latest UX research trends and methodologies.