L2 Design Researcher

Zebra Technologies Corporation•Holtsville, NY

3d•Hybrid

About The Position

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. The UX Researcher II conducts research efforts to understand and define user personas, workflows, operational challenges, and customer needs across a variety of enterprise operations. Understands and develops an end-to-end user journey across a mix of hardware, software, and service experiences. Prepares and runs usability testing of UX concepts and software solutions to ensure they meet user and customer needs, while also conducting customer research activities to better understand user behaviors, workflows, and challenges. Work within established processes with some direct manager supervision.

Requirements

Bachelor’s or master’s degree or certificate in HCI, UX Research or equivalent
Minimum 3+ years of professional experience as a User Experience Researcher
Experience conducting customer or end user interviews
Experience conducting usability testing, observational research, or field research activities.
Experience creating research deliverables such as personas, journey maps, workflow maps, or research reports.

Nice To Haves

Moderate understanding of interaction design, research and usability testing methodologies.
Experience combining UX Research and Design Research methods
Familiarity with service design, systems thinking, or enterprise / frontline work contexts
Demonstrated ability to independently frame, plan, and deliver research in ambiguous contexts
Strong skills in synthesis, sense‑making, and communicating implications to varied stakeholders
Ability and willingness to travel up to 25% (domestic and international) to support research activities

Responsibilities

Collaborates closely with UX designers and senior researchers to prepare and execute research activities.
Supports all stages of the design development process from customer research, concept development, usability testing, customer validation, and customer discovery activities.
Plans, set-ups, and conducts UX usability testing, customer interviews, and observational research with subjects under minimal manager supervision.
Presents research and user testing results, insights, and recommendations to a multi-disciplinary team for feedback.