Design & Production Services Associate

Texas State Technical College•Harlingen, TX

20h•Onsite

About The Position

The Design & Production Services Associate supports the daily operations of Design & Production Services by coordinating customer service requests, print production activities, graphic design support, and administrative functions. This position assists internal customers, campus departments, and vendors while helping ensure efficient workflows, timely project completion, and consistent application of TSTC design and production standards. Working collaboratively with internal stakeholders and external vendors, the Design & Production Services Associate supports project intake, production coordination, office operations, and customer service activities. The position contributes to the efficient delivery of design and print services through strong organization, attention to detail, effective communication, and responsive operational support.

Requirements

Associate's degree in Communications, Marketing, Business, Graphic Design, or a related field.
Two years of experience in customer service, print production, graphic design support, office administration, service coordination, or a related operational support environment.
Experience supporting print production, project coordination, administrative operations, or customer service activities.
Experience using Microsoft Office and standard office technology to support administrative and production functions.

Nice To Haves

Bachelor's degree in Communications, Marketing, Business, Graphic Design, or a related field.
Three years of experience supporting print production, creative services, customer service, or office operations.
Experience working with print vendors, production equipment, or production management systems.
Experience supporting marketing, communications, or creative services operations within higher education or a similar organizational environment.
Relevant experience may be considered in lieu of a degree, except in cases where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations.

Responsibilities

Serves as a primary point of contact for Design & Production Services by responding to inquiries, receiving service requests, explaining available services, timelines, and processes, and assisting customers through established production procedures.
Coordinates project intake and schedules work to support timely completion of design and print requests.
Prepares, reviews, and verifies files for print production to ensure accuracy and quality.
Supports production workflows by coordinating with internal staff and external vendors while helping ensure completed projects meet established specifications and customer expectations.
Supports daily office operations by maintaining workflow documentation, administrative records, inventory, and supply levels.
Coordinates equipment maintenance requests, assists with estimates, invoicing support, service reporting, and other administrative activities in accordance with institutional procedures.
Coordinates with vendors and internal departments to support production schedules, project logistics, and service delivery.
Maintains communication throughout the production process to support timely completion of projects and resolution of routine production issues.
Works collaboratively with Creative Services staff, campus partners, and vendors to support project execution and customer satisfaction.
Collects customer feedback, identifies opportunities for routine process improvements, and assists with implementation of operational enhancements that improve efficiency and service quality.