Design Operations

Kyndryl•Frisco, TX

2d•$63,360 - $137,040•Hybrid

About The Position

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. As a Design Operations Specialist, you will operate at a strategic level, ensuring that design work is enabled by clear processes, strong coordination, and reliable delivery. This role focuses on how design gets done rather than creating design outputs, making it easier for designers and cross functional partners to plan, execute, and deliver high quality work for customers. You will create structure around design activities, remove operational friction, and help teams focus on outcomes that matter.

Requirements

Experience working in DesignOps, design operations, or a closely related operational role within a design organization
Understanding of end-to-end design workflows and how design integrates with product and delivery teams
Experience coordinating multiple design projects or initiatives at the same time
Ability to define, document, and improve processes that support consistent design delivery
Experience working with designers and non-design partners to align on scope, timing, and expectations
Comfort working at both a strategic and tactical level to solve operational challenges
Experience using planning, tracking, or collaboration tools to manage design activities

Nice To Haves

Experience supporting design teams in a large or complex organization
Familiarity with experience design, service design, or digital product design environments
Experience with change management or operational improvement initiatives
Exposure to design quality frameworks or governance models

Responsibilities

Establish and maintain design processes that support planning, delivery, and quality across design projects
Coordinate interactions between designers and cross functional teams such as product, engineering, and delivery
Support design project planning, resourcing, briefing, and prioritization to ensure work progresses as intended
Manage communication flows related to design activities, including timelines, dependencies, and updates
Identify and address operational issues that impact design efficiency, consistency, or quality
Track design work at a portfolio or program level to provide visibility into progress, risks, and outcomes
Support continuous improvement of DesignOps practices based on observed challenges and results