Design Operations Manager
About The Position
As the Design Operations Manager for a new direct-to-consumer initiative at Bezos Academy, you will help shape how a new product and brand come to life from the ground up. Our work brings together a mobile app, personalized learning experiences, and physical materials designed to help parents support their child’s development in the earliest years of life. You will work across a multidisciplinary design team spanning product design, user research, brand and marketing, and content, helping bring cohesion to experiences across digital and physical touchpoints. This is a highly collaborative, fast-moving environment where both the product and the way we design it are still being defined. In this role, you will support the design team’s operations by bringing structure to ambiguity, anticipating what’s needed ahead of time, and ensuring the team is set up to deliver thoughtful, high-quality work. You’ll partner closely with the entire design team, as well as external partners, while collaborating with product and engineering to align priorities, shape timelines, and create clarity across complex initiatives. You’ll ensure we operate effectively, look for ways to improve how we work, and explore new tools and approaches (including AI) to strengthen our design process.
Requirements
- Bachelor’s degree or equivalent experience
- Five or more years of experience, including at least two in design operations for a digital product
- Experience working directly with product and design teams, throughout the full product development lifecycle
- Proven ability to manage complex, cross-functional workstreams, and drive prioritization and execution through strong organization, communication, and attention to detail
- Experience building or improving team workflows, systems, or processes in fast-paced environments
- Strong experience using tools such as Asana, Bynder, GitLab, Jira, or similar systems to set up clear, scalable systems for tracking work, managing design assets, and delivering design work to engineering
Nice To Haves
- Experience managing brand or marketing work, including print production and coordination with external partners such as illustrators, photographers, or creative agencies
- Experience coordinating video production or content development workflows, including curriculum writing, illustration, asset review, and deployment across channels
- Experience establishing clear process and documentation for scalable design systems
- Interest in exploring and applying AI tools to improve workflows, collaboration, and team efficiency
- Comfort operating in early-stage or ambiguous environments where priorities evolve and processes are still being defined
- Experience supporting work with external partners (such as vendors, agencies, etc.) including contracts, budgets, and/or coordination
- Experience collaborating with legal or procurement teams
Responsibilities
- Support the design team’s operations by bringing structure to ambiguity.
- Anticipate what’s needed ahead of time.
- Ensure the team is set up to deliver thoughtful, high-quality work.
- Partner closely with the entire design team, as well as external partners.
- Collaborate with product and engineering to align priorities, shape timelines, and create clarity across complex initiatives.
- Ensure we operate effectively.
- Look for ways to improve how we work.
- Explore new tools and approaches (including AI) to strengthen our design process.
Benefits
- medical, dental, and vision insurance
- life insurance
- disability insurance
- a 401(k) plan with a 4% employer contribution match
- paid parental leave
- an employer-matched flexible spending account for dependent care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
