Design Operations Manager

Abridge•San Francisco, CA

1d•$174,000 - $217,000•Onsite

About The Position

Abridge is seeking a Design Operations Manager to scale, support, and streamline operations across their product design organization. This role is a blend of strategy and execution, focusing on shaping the design team's operational framework while actively participating in the day-to-day activities that enable high-quality design. The Design Operations Manager will collaborate with product design leadership, research, engineering, and product management to ensure the design team can produce high-quality, high-impact work efficiently and at scale. The position reports to the VP of Product Design and is based at the San Francisco HQ, with relocation assistance offered.

Requirements

8+ years of experience in design operations within high-growth technology environments.
Proven ability to build and scale 0-to-1 operational systems across multidisciplinary teams, balancing long-term vision with hands-on execution.
A nuanced understanding of process, knowing when to advocate for it, when to be flexible, and its limitations.
Deep familiarity with the design and product development lifecycle, from research and concepting to delivery and iteration.
Experience managing shared design tools, assets, and libraries for consistency and efficiency at scale.
Vendor and contractor management experience, focused on seamless collaboration and quality outcomes.
High organizational rigor combined with a bias for action; comfortable with detailed work to drive progress.
Strong communication and collaboration skills, with experience working with senior leadership, technical partners, and designers at all levels.
Ability to thrive in fast-paced environments and solve problems in real time to maintain team momentum.

Nice To Haves

Experience in healthcare technology or a regulated industry.
Experience supporting design teams through periods of rapid organizational or product scaling.

Responsibilities

Coordinate and lead a complete product re-design initiative for Abridge.
Collaborate with design leadership to identify and implement programs, processes, and tools to enhance team effectiveness.
Manage operational planning and execution for key initiatives, including team rituals, hiring coordination, onboarding, resource allocation, and internal communications.
Develop and maintain scalable systems to support team growth, execution excellence, and collaboration across research, engineering, and product.
Oversee asset management within the design organization, ensuring version control, accessibility, and consistent usage of shared libraries and templates.
Manage external vendors and contractors, including onboarding, scoping, resourcing, contract workflows, and performance tracking.
Partner with Product and Engineering Operations to align OKRs, roadmaps, and delivery milestones.
Drive the intake, prioritization, and resource planning processes for design work in a dynamic, collaborative environment.
Clarify ownership, roles, and execution timelines to ensure proper stakeholder involvement.
Facilitate retrospectives, team health check-ins, and continuous improvement efforts.
Provide hands-on support for system setup, sprint planning, vendor onboarding, and tool troubleshooting.

Benefits

14 paid holidays
Flexible PTO for salaried employees
Accrued time off for hourly employees
Medical, Dental, and Vision coverage for full-time employees and their families
Generous HSA Contribution for High Deductible Health Plan participants
Generous paid parental leave for all full-time employees
Family forming benefits (resources and financial support)
401(k) Matching
Personal Device Allowance
Flexible Spending Accounts (FSA)
Commuter Benefits
Lifestyle Wallet (monthly contributions for fitness, professional development, coworking, etc.)
Mental Health Support (access to therapy and coaching)
Paid Sabbatical Leave after 5 years of employment
Competitive compensation and equity grants for full-time employees
Relocation assistance