Design Operations Associate
About The Position
As a Design Ops Associate, you’ll help create the structure, tools, and processes that enable design teams to do their best work. Rather than creating design deliverables yourself, you’ll focus on improving how design work is planned, coordinated, tracked, and delivered across projects and teams. This role balances operational planning with day-to-day execution, helping designers spend more time solving customer problems and less time navigating process challenges. You’ll work closely with designers, product teams, engineers, and delivery partners to support the successful execution of design initiatives. Your work will help create visibility into priorities, timelines, dependencies, and outcomes, enabling teams to collaborate more effectively and make informed decisions. This is an excellent opportunity for someone interested in design operations, programme coordination, process improvement, and the ways design teams operate within large organisations. You’ll gain exposure to design systems, digital product development, experience design practices, and portfolio management while building valuable operational and consulting skills that can support multiple career paths.
Requirements
- Demonstrated experience coordinating projects, programs, workflows, or operational activities in a design, product, project management, or business operations environment
- Understanding of how design work moves from planning through delivery within a multidisciplinary team
- Experience managing multiple workstreams, priorities, or initiatives simultaneously
- Ability to create, document, and maintain processes, templates, or operational frameworks
- Experience collaborating with teams that have different priorities, responsibilities, and areas of expertise
- Ability to identify operational challenges and recommend practical improvements
- Experience using project management, planning, tracking, or collaboration tools
- Strong organizational skills with the ability to maintain accuracy across multiple activities and deadlines
Nice To Haves
- Experience supporting design, UX, service design, customer experience, or digital product teams
- Familiarity with portfolio management, resource planning, or capacity tracking practices
- Experience contributing to process improvement or operational transformation initiatives
- Exposure to design systems, design governance, or quality review processes
- Familiarity with AI-enabled productivity, workflow, or collaboration tools
Responsibilities
- Support planning activities for design projects, including intake, prioritisation, scheduling, and resource coordination
- Help maintain processes that enable consistent and high-quality delivery across design initiatives
- Track milestones, dependencies, and deliverables to help teams stay aligned and informed
- Prepare reports and updates that provide visibility into project status, priorities, and risks
- Facilitate collaboration between design, product, engineering, and delivery teams
- Support briefing, planning, and review activities for design work
- Ensure stakeholders have access to accurate and timely information about design initiatives
- Help manage communication flows related to project timelines, dependencies, and key decisions
- Identify gaps, bottlenecks, or inefficiencies in the design workflow
- Document and maintain processes, templates, tools, and operational guidelines
- Support continuous improvement initiatives that simplify how design work is managed and delivered
- Contribute ideas that improve team effectiveness, consistency, and visibility
- Track work across multiple projects, programmes, or design initiatives
- Maintain information that helps teams understand workload, capacity, and priorities
- Assist with forecasting, planning, and operational reporting activities
- Monitor progress against agreed objectives and highlight potential risks or constraints
- Build knowledge of DesignOps, experience design, and digital product development practices
- Learn how design teams collaborate within large-scale customer environments
- Develop skills in programme coordination, process improvement, stakeholder management, and operational planning
- Gain hands-on experience using planning, collaboration, and workflow management tools
Benefits
- medical and dental coverage
- disability
- retirement benefits
- paid leave
- paid time off
- discretionary annual bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
