Design Operations -Specialist

BNY Mellon•New York, NY

23h•Onsite

About The Position

We are seeking a Design Operations - Specialist for our Design Practice. The role will be located in our New York, NY offices. Candidate will support the orchestration and optimization of the people, processes, and practices necessary to foster a creative environment for a dynamic design practice. In this role, candidates will need to demonstrate initiative and program management skills to support and help develop best practices for the UX team on how we work together, and how we get work done. The candidate will help establish the operational foundation, strategy, and direction to ensure the UX teams have what they need to thrive and deliver great work aligned with strategic initiatives. This includes facilitating internal meetings, coordinating with head of design ops on scheduling/HR/team health/budget, identifying pain points in internal processes, and supporting solutions, all while fostering a collaborative and inclusive culture. This role will need to prioritize amongst deadlines, and shifting priorities. Always with the underlying goal of helping us as a team grow and develop new skills, while increasing trust, transparency, and engagement. Candidate should be adept at utilizing data to articulate their rationale, are a clear communicator, and explain recommendations with confidence and openness. Must maintain both drive and patience throughout the journey. Candidate must build trust and engage cross functional partners in UX, Product, Tech & Business stakeholders to set the stage for the team to achieve exceptional outcomes. Should be curious, ask questions, and be driven to connect the dots.

Requirements

Experience in Project Management/Operations role.
Experience working in complex, matrixed, global or multi-national organizations.
Proactively identify issues that may impair the team from meeting strategic, business, or financial goals.
Strong data-driven visual, verbal, and written story-telling skills.
Track record in using a strategic approach to solve complicated problems.
Strong collaboration skills.
Strong communication skills.
Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required.

Nice To Haves

Working knowledge of the financial services industry, security markets, and regulations a plus.
Advanced degree preferred.

Responsibilities

Support the orchestration and optimization of people, processes, and practices necessary to foster a creative environment for a dynamic design practice.
Demonstrate initiative and program management skills to support and help develop best practices for the UX team.
Establish the operational foundation, strategy, and direction to ensure UX teams have what they need to thrive and deliver great work aligned with strategic initiatives.
Facilitate internal meetings.
Coordinate with head of design ops on scheduling/HR/team health/budget.
Identify pain points in internal processes and support solutions.
Foster a collaborative and inclusive culture.
Prioritize amongst deadlines and shifting priorities.
Help the team grow and develop new skills, while increasing trust, transparency, and engagement.
Utilize data to articulate rationale.
Explain recommendations with confidence and openness.
Build trust and engage cross-functional partners in UX, Product, Tech & Business stakeholders.
Ask questions and be driven to connect the dots.