Manager Design

Cotiviti•Remote,

17d•$135,000 - $165,000•Remote

About The Position

The Design Manager provides operational and people leadership within the Experience Design organization. The role coordinates the flow of Design work across the portfolio by managing intake, priorities, capacity, staffing, obstacles, talent development, and collaboration with Product and Engineering. It also includes day-to-day portfolio coordination and requirements-related responsibilities as part of Design’s operational ownership. As the organization moves toward AI-native product development, the Design Manager helps the team adapt while maintaining consistency and alignment across the portfolio. This includes supporting shared Design practices, standards, and the design system to create coherent experiences and enable Design to operate effectively at scale. The manager also leads, coaches, and develops the team; represents Design in cross-functional planning; and contributes to the evolution of the Experience Design organization, its operating model, and its practices. The role is remote, with virtual interviews. The position requires a dedicated, secure work area and high-speed internet access, connectivity, and office setup and maintenance. Base compensation ranges from $135,000 to $165,000 per year. Offers depend on factors including experience, education, skills, certifications, and business needs.

Requirements

Bachelor's degree in Design or a related field, or equivalent work experience.
At least 5 years of professional experience in UX Design, Product Design, Interaction Design, or a related discipline.
Experience leading, mentoring, or developing designers or other creative professionals.
Strong understanding of user-centered Design practices and ability to provide thoughtful design guidance, feedback, and critique.
Strong organizational and operational skills, including managing competing priorities, assessing capacity, coordinating work across teams, and making sound decisions about Design resource utilization.
Demonstrated ability to build effective working relationships with Product, Engineering, and other cross-functional partners.
Experience translating ambiguous stakeholder input into structured requirements or documented workflows, and willingness to move between managing team work and personally executing it.
Strong communication, facilitation, and interpersonal skills, including ability to create clarity and alignment across perspectives and organizational levels.
Ability to work effectively amid changing priorities, ambiguity, and evolving ways of working.
Demonstrated experience designing AI-driven experiences, including designing for uncertainty, trust, transparency, and human decision-making.
Demonstrated experience using AI tools to augment Design work, improve productivity, or explore new approaches to Design.
Demonstrated commitment to continuous learning and adapting to new tools, technologies, and approaches to Design.
Ability to provide a dedicated, secure work area and high-speed internet access, connectivity, and office setup and maintenance.

Nice To Haves

Experience in a collaborative, cross-functional product development environment.
Experience with design systems, shared Design practices, standards, or guidelines.
Experience with accessibility or inclusive Design practices.
Experience coordinating Design work across multiple products, projects, or teams.
Experience developing team capabilities through learning, experimentation, and application in real work.
Experience helping teams or organizations navigate changes in processes, tools, technology, or ways of working.

Responsibilities

Provide day-to-day operational leadership for the Design organization, ensuring work is appropriately staffed, prioritized, and progressing.
Monitor capacity, workload, priorities, and commitments across the portfolio; identify risks, conflicts, and resource gaps and work with partners to resolve them.
Clarify what the team is working on, why it matters, and what is needed to move work forward.
Step in to execute Design work directly when capacity constraints or urgent timelines require it.
Help designers and cross-functional partners navigate shifting priorities, dependencies, and competing demands.
Improve team processes, tools, and ways of working to support efficient, high-quality Design delivery.
Partner with Product and Engineering leaders to improve Design workflows and integrate Design into planning, prioritization, and delivery.
Identify opportunities to reduce friction, improve collaboration, and make Design easier to engage with.
Establish and reinforce shared Design practices, standards, and expectations.
Lead, coach, mentor, and develop the team, supporting meaningful work and growth.
Set clear expectations; provide regular feedback, performance management, and career development support.
Identify individual and team capability gaps and create opportunities for learning, experimentation, and applying new skills through real work.
Support designers in developing skills for AI-native product development, including new tools, techniques, and ways of working.
Foster curiosity, continuous learning, collaboration, accountability, and adaptability.
Build an inclusive team culture across geographic and organizational boundaries.
Recruit and retain Design talent and contribute to staffing and organizational planning.
Recognize and develop emerging leaders and create opportunities for team members to expand their impact.
Build working relationships with Product, Engineering, and other business partners; facilitate collaboration and clarify responsibilities and expectations.
Represent Design in cross-functional planning and prioritization, explaining capacity, needs, dependencies, and tradeoffs.
Bring customer needs and experience considerations into cross-functional product decisions.
Communicate Design priorities, progress, risks, and opportunities to leaders and cross-functional partners.
Contribute to the evolution of the Experience Design organization, operating model, shared practices, and standards.
Help advance a consistent, scalable approach to Design across products and teams.
Support development and adoption of the design system, patterns, guidelines, and best practices.
Document workflows, processes, and decision points that support consistent execution; provide input into prioritization and sequencing of work.
Stay current with emerging Design practices, AI capabilities, and AI-native product development, and translate relevant opportunities into practical team practices.
Model adaptability and help the team navigate changes in tools, processes, technology, and organizational priorities.
Hire, develop, coach, lead, and retain talent while improving a team culture that applies best practices to support internal and external customer satisfaction.
Complete responsibilities outlined in annual performance reviews and/or goal setting.
Complete special projects and other assigned duties.
Perform duties with or without reasonable accommodation.