Design Manager, Experiential

Stripe

About The Position

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. The Experiential team is responsible for bringing Stripe's brand to life in the real world—from flagship events and industry conferences to internal summits and curated partner experiences. This is a team that operates at the intersection of creativity, strategy, and production. As Design Manager of the Experiential team, you will lead a team of talented designers and set the creative direction for all of Stripe's event and experience design. You are an inspiring leader and a sharp creative director—someone who can zoom out to define a cohesive creative vision, and zoom in to give precise, actionable feedback. You partner closely with event marketers, brand leaders, producers, and executive stakeholders to ensure every Stripe experience is cohesive, intentional, and unmistakably on-brand. You care deeply about your team's craft, their growth, and the culture they work within.

Requirements

10+ years of relevant design experience, including 3+ years managing and growing a team of designers
Proven track record of creative direction for high-profile brand design and experiences, and events at a global scale
Strong people leadership skills—you have developed design talent, navigated performance challenges, and built healthy, high-output teams
Deep understanding of experiential design: environmental graphics, stage and scenic design, digital/physical brand integration, wayfinding, and event identity systems
Ability to design and art direct across a wide range of surface areas (digital, physical, motion, communication) and tooling (Figma, Keynote, Adobe Creative Cloud, and AI tools)
Strong executive presence—you can present and defend creative decisions to senior leaders with confidence and clarity
Ability to simultaneously manage creative quality and team health—you know when to coach, when to redirect, and when to roll up your sleeves
Systems-thinking approach with a track record of building scalable creative frameworks and extending shared patterns across a global brand
Experience managing agency relationships and large-scale external production partners
Strong track record of influencing without authority across marketing, product, and executive stakeholders
Ability to balance creative ambition and operational rigor, consistently shipping world-class work on deadline and on budget
Persuasive and humble, with a drive to seek feedback, and model the creative and collaborative behaviors that make great teams
Excellent communication and presentation skills—equally comfortable writing a creative brief and presenting work to a range of stakeholders
Highly detail-oriented, with a drive for perfection in every experience you ship
Passionate about Stripe's mission, dedicated to a user-first mindset, and grounded in data and business context

Responsibilities

Lead, manage, and grow a team of brand and experiential designers—setting clear expectations, fostering a culture of craft, and creating an environment where designers do their best work
Own the creative direction for Stripe's experiential design output: event design systems, digital and environmental graphics, keynote design concepting, and brand activations
Partner with the Experiential Creative Director and Brand Studio leadership to define the strategic creative vision for how Stripe shows up in the world
Champion creative quality—establish and maintain a high bar across all deliverables, from concept through execution
Build and evolve Stripe's experiential design system: scalable standards, templates, and creative frameworks that work globally across teams and events
Oversee relationships with external agencies, contractors, production studios, and vendor partners—aligning on creative direction and ensuring quality delivery
Collaborate cross-functionally with corporate events and product marketing, product design, brand design, and executive communications teams
Recruit, hire, and onboard design talent to build out the team as the function grows
Develop direct reports through regular 1:1s, structured feedback, career development conversations, and thoughtful performance calibration
Represent the Experiential design function in leadership forums and cross-functional planning processes