Design Engineer
About The Position
Develop and design custom products within customer-based parameters. Develop improvements to existing products. Provide technical support to sales team members and customers. Responsible for knowing Echo’s product lines, in-house manufacturing abilities and how products are used. Understand and comply with Echo’s Quality Policy while continually looking to improve upon the quality of the company. Adhere to a collaborative, cross-functional team environment. Design (70%) Analyze opportunities to determine if customer requirements can be met. Design products and develop solutions that meet customer requirements. Support across multiple departments during product development and launch. Resolve cases related to opportunities and products. Use Salesforce CRM to manage and document information related to opportunities. Meet or exceed individual and departmental goals and metrics to include, but not limited to, 1st pass rating, productivity standards, time-based metrics. Develop and execute test plans based on project needs. Understand and use various pieces of lab equipment for part validation. Customer Service (20%) Present the best first impression possible to our customers in accordance with the Echo Way. Assist sales team members and customers as needed in answering technical questions about products, capabilities, specifications, or other specific inquiries on current, future, or past orders. Safeguard customer property sent as samples to include intellectual property, drawings, and prints. Work with engineering team members to ensure production is completed in a timely manner. Research and Development (10%) Seek and develop new and improved materials, tools, and production methods to produce current and future products and add new capabilities to the company. R&D improvements will add new products, reduce costs, increase efficiency, enhance quality, and enhance customer satisfaction.
Requirements
- Bachelor’s Degree in Engineering or a technical field required
- Minimum of 3 years in design or related field
- Minimum of 2 years experience using design software such as SolidWorks or similar 3D modeling software
- Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Experience using a CRM such as Salesforce
- Willingness to travel domestically up to 10% for customer and operation site visits.
Nice To Haves
- Knowledge of coatings and finishes
- Knowledge and experience with manufacturing processes (injection molding, compression molding, extrusion, die cutting, converting)
- Knowledge and experience of Geometric Dimensioning and Tolerancing (GD&T) and tolerance stacks
- Knowledge of materials, specifically thermoplastics, elastomers, foams, adhesive tapes
- Knowledge and experience with 3D printing technologies (SLS,SLA, Polyjet, FDM)
- Knowledge and experience in automotive, heavy machinery, and metal finishing industries
Responsibilities
- Develop and design custom products within customer-based parameters
- Develop improvements to existing products
- Provide technical support to sales team members and customers
- Analyze opportunities to determine if customer requirements can be met
- Design products and develop solutions that meet customer requirements
- Support across multiple departments during product development and launch
- Resolve cases related to opportunities and products
- Use Salesforce CRM to manage and document information related to opportunities
- Meet or exceed individual and departmental goals and metrics
- Develop and execute test plans based on project needs
- Understand and use various pieces of lab equipment for part validation
- Present the best first impression possible to our customers
- Assist sales team members and customers as needed in answering technical questions about products, capabilities, specifications, or other specific inquiries on current, future, or past orders
- Safeguard customer property sent as samples
- Work with engineering team members to ensure production is completed in a timely manner
- Seek and develop new and improved materials, tools, and production methods to produce current and future products and add new capabilities to the company
- R&D improvements will add new products, reduce costs, increase efficiency, enhance quality, and enhance customer satisfaction
Benefits
- Traditional and HSA medical, dental, and vision insurance
- 401(k) Retirement program
- Financially incentivized Wellness program
- Vacation and personal time off
- Philanthropic opportunities
- Bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
