ECH - Design Coordinator

The Employee Experience Team • Haldimand, ON

3d • CA$55,000 - CA$70,000 • Onsite

About The Position

Empire Homes is seeking a Design Coordinator to ensure the accuracy and inclusion of all necessary design documents required to build a home. The Design Coordinator will process all orders, upload appropriate documents to Sharepoint, and Generate Options & Upgrade Agreements. This role is located at our Design Centre in Caledonia and is a replacement position. The expected annual salary range for this role is $55,000 - $70,000/year, and this position is eligible to participate in our short-term incentive program. Please note that compensation is based on candidate skills, experience, qualifications, geographical location, and market/business considerations.

Requirements

• Post secondary diploma or equivalent experience in Business Administration.
• 1-2 years experience in Administration, Customer Service, Site Clerk.
• Excellent verbal and written communication skills.
• Customer-focused (Internal and external)
• Detail oriented, Analytical, investigative nature.
• Ability to multi-task with limited supervision.
• Excellent time management skills.

Nice To Haves

• Design centre and/or homebuilding experience is considered a strong asset.
• Experience in Newstar considered an asset.

Responsibilities

• Identifies any / all errors on design documents and communicates the errors to applicable Design Consultant(s); ensures corrections are completed and re-submitted within specified timeframe.
• Prioritizes file completion according to constructions schedule.
• Provides final approval and executes design documents; circulates to applicable departments.
• Reconciles all amendments, cheques and credit card payments; distributes to applicable internal departments.
• Maintains internal trackers, as required.
• Includes deposit information in NewStar; uploads design package and Amendments to Customer Connect Portal; Maintains amendment and cheque log, distributes to internal departments.
• Thorough understanding and knowledge of pre-construction upgrade options as well as standard and upgrade features and finish options displayed in the showroom.
• Suggests and presents process efficiencies and improvements to Design Centre Manager.
• Escalate concerns to Design Liason, as applicable.
• Investigating and responding to all incoming design related emails / phone call inquiries.
• Responding to Construction, Procurement, and Trade inquiries.
• Collaborating with Customer Care to resolve homeowner inquiries, PDI and design-related warranty items.
• Provides follow-up to purchaser inquiries, questions, and concerns.
• Assists with the completion of high volume re-selections, as required.

Benefits

• Opportunity to collaborate with other skilled and visionary professionals.
• Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
• Enjoy peace of mind with our employer’s paid benefits.
• Invest in your future with employer sponsored RRSP plans.
• Keep growing your career with continuing education support and opportunities for learning & development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree