Design & Concept Coordinator

Ackard Contractors•Edmonton, AB

7d•Hybrid

About The Position

This role blends consultative sales, design thinking, and project coordination to help clients move confidently from ideas to a renovation plan that fits their goals, lifestyle, and budget. As a Design & Concept Coordinator, you'll be the first point of contact for homeowners considering a renovation. Through thoughtful conversations and site visits, you'll help clients clarify their goals, explore possibilities, and develop a renovation plan that aligns with their vision and budget.

Requirements

5+ years of experience in residential design, renovation sales, interior design, or a similar client-facing role.
Certificate in Interior Design or an equivalent combination of education and experience.
Strong consultative sales skills with the ability to build trust and guide clients through important decisions.
Passion for design, concept development, and creating spaces clients love.
Excellent communication, presentation, and relationship-building skills.
Strong attention to detail and organizational abilities.
Experience with design software such as Chief Architect, SketchUp, or similar tools.
Proficiency in Microsoft Word; working knowledge of Excel is an asset.
Friendly, personable, and customer-focused approach.
Collaborative mindset and ability to work effectively with multiple teams.
Eagerness to learn, grow, and advance your career with Ackard.

Responsibilities

Manage and follow up on incoming sales leads.
Conduct consultative calls and in-home visits to understand client goals, challenges, design preferences, and budget expectations.
Guide homeowners through Ackard's sales and design process, helping them make informed renovation decisions.
Develop renovation concepts and collaborate with drafting, estimating, and construction teams to bring ideas to life.
Present design concepts, project scope, and budget information in a clear, professional, and engaging manner.
Coordinate project information and ensure a smooth transition from design to construction.
Build strong client relationships through trust, communication, and exceptional service.
Participate in weekly sales and team meetings while providing updates on leads and active projects.
Work collaboratively across departments to deliver an outstanding client experience.