Dermatology Practice Manager St. Louis Region Monday-Friday

VITALSKIN PHYSICIAN MANAGEMENT•Creve Coeur, MO

10d•Onsite

About The Position

Join our established VitalSkin Dermatology practice serving Des Peres & Creve Coeur. We are seeking a qualified Site Manager in the medical field who is passionate about developing teams, fostering engagement, delivering exceptional patient experiences, and driving operational excellence. The Site Manager ensures that the office workflow functions correctly and that staff and providers have the necessary resources to serve patients.

Requirements

2+ years leadership experience in a Medical office or other healthcare setting.
Must possess critical thinking skills, flexibility, and a positive attitude.
Strong organizational skills.
Strong verbal and written communication skills.
EMR and PM Proficiency.

Nice To Haves

Bachelor’s Degree.
Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs.

Responsibilities

Coordinate and participate in practice communication plans including daily team huddles, weekly tactical meetings, and monthly strategic meetings.
Work with the Director of Operations to ensure the operational functions and strategic goals are met.
Responsible for maintaining positive relationships between Practice(s) and the Support Office.
Participate in the selection, hiring, onboarding, training and, if appropriate, deselection of all office and clinical team members.
Track and approve Team Member payroll, time, and attendance, including vacation and sick leave.
Responsible for ongoing Team Member performance management, goal setting, and evaluation processes.
Responsible for ensuring Practice compliance with Fiscal Management policies.
Oversee daily deposit reconciliation and onsite cash management protocols.
Responsible for the expenditure payment and procurement workflows.
Responsible for credit card policies and reconciliations.
Responsible for ensuring outstanding patient experience.
Manage patient scheduling protocols, including creating and adjusting provider templates, making sure minimum hours are being met.
Documenting and managing patient complaints.
Responsible for ensuring office and medical inventories are adequate.
Responsible for day-to-day oversight of Practice(s) facilities and equipment including initial troubleshooting of computer problems, repair work, initial weather responses and cleaning protocols.
Participate in strategies to ensure appropriate level of community relations.
Overseeing telephone performance metrics (abandonment rates, time to answer).
Revenue Cycle Management Oversight of the following process: Patient Registration, Patient Scheduling, Check In & Check Out Process, Co-Pay Collections, Charge Entry, EMR and PM Proficiency, No Show Process, Missing Charges.
Maintaining Compliance Standards and Training, including HIPAA, CLIA, MIPS and HR focused areas.
Monitor task queue for outstanding items.
Monitor daily patient flow, assist when needed.
Facilitate daily huddles.
Mail distribution.