Deputy Project Director

Workforce 1 • New York, NY

20h

About The Position

The Deputy Project Director supports the Project Director in overseeing workforce program operations, including case management, enrollment, and customer service. The role helps improve service delivery, implement policy and procedure changes, and ensure accurate reporting and program performance tracking. The Deputy Project Director provides leadership and guidance to staff, coordinates with department heads and external partners, and helps resolve case-related issues affecting job seekers. The position also supports program development, process improvement, and compliance with program requirements. The position is located in Staten Island, NY.

Requirements

• Bachelor's degree or higher in Human Services, Business, or a related field.
• Five years of management experience; or an associate degree (or equivalent experience) with six years of supervisory or management experience leading a team.
• Valid New York State driver's license in good standing and ability to meet company driving requirements.
• Process-driven, analytical, and solution-focused approach.
• Knowledge of community resources and familiarity with human services, vocational rehabilitation, disability issues, and related services.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to work occasional evenings and Saturdays.

Responsibilities

• Oversee case management, enrollment, and customer service operations, including quality improvement and process changes.
• Coordinate communication and service delivery among teams, staff, and department heads.
• Provide leadership, coaching, support, and guidance to staff and partners.
• Monitor operational performance, track key metrics, and ensure timely and accurate reporting.
• Serve as the primary contact for Income Maintenance (IM) regarding case-related issues and fair-hearing coordination.
• Participate in or lead outreach activities and collaborate with partners on program development.
• Compile data and information for quarterly reports and support performance improvement efforts.
• Assist the Project Director with daily operations, contract compliance, and program planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager