Deputy Project Director

Equus • Houston, TX

2d

About The Position

The Deputy Project Director works under the supervision and direction of the Project Director to implement quality management and policy or procedure changes across case management, enrollment, and customer service units. The role leads communication and coordination among these units, supports staff and department leaders in improving service quality and performance, and oversees operational reporting. It also serves as the primary contact for Income Maintenance case issues and related fair-hearing coordination, builds team expertise in business processes and best practices, and coordinates Refuge Cash Assistance service delivery when required. The position collaborates with departments and partners on program development and information sharing, supports operations across company regions, and may perform other assigned duties.

Requirements

• Bachelor’s degree or higher in Human Services, Business, or a related field from an accredited college or university, or equivalent experience.
• Five years of management experience.
• Proven ability to coach and mentor staff and effectively lead a team.
• Process-driven, analytical, and solution-focused approach.
• Ability to be a team player and model LEGACY Principles.
• Knowledge of community resources for addressing potential barriers faced by job seekers.
• Familiarity with human services, vocational rehabilitation, and disability issues and service competencies.
• Strong written and oral communication skills.
• Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Must possess and maintain a good driving record and meet company driving requirements.

Responsibilities

• Implement total quality management procedures and changes within case management, enrollment, and customer service units.
• Implement and provide change management when policies or procedures change.
• Manage communication and coordination across case management, enrollment, and customer service.
• Provide leadership to staff and collaborate with Department Heads to enhance services, quality, and performance.
• Participate in or lead outreach activities.
• Oversee timely and accurate reporting of operational metrics to the Project Director.
• Serve as the primary point of contact for Income Maintenance to resolve case-related issues, coordinate fair-hearing processes, and enhance services for job seekers.
• Build business process expertise within the team and develop best practices.
• Coordinate service delivery for the Refuge Cash Assistance program when required.
• Compile information and data for quarterly reports.
• Collaborate with departments on program development and information dissemination.
• Provide leadership, support, and guidance to staff, partners, and operations across all company regions.
• Perform other duties as assigned.

Benefits

• Extensive learning opportunities and networking programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager