Deputy Project Director

Equus • Houston, TX

3d

About The Position

Under the supervision and direction of the Project Director, the Deputy Project Director implements total quality management procedures and changes across case management, enrollment, and customer service units. The role manages communication and coordination across these units, provides leadership to staff, and collaborates with department heads to improve services, quality, and performance.

The Deputy Project Director oversees accurate and timely reporting of operational metrics, serves as the primary point of contact for Income Maintenance (IM) on case-related issues and fair-hearing coordination, and develops business-process expertise and best practices within the team. The role may coordinate service delivery for the Refuge Cash Assistance program when required, compiles data for quarterly reports, supports program development and information sharing, and provides guidance to staff, partners, and operations across company regions. Other duties may be assigned.

Requirements

• Bachelor’s degree or higher in Human Services, Business, or a related field from an accredited college or university, or equivalent experience.
• Five years of management experience.
• Proven ability to coach and mentor staff and effectively lead a team.
• Process-driven, analytical, and solution-focused approach.
• Ability to work as a team player and model LEGACY Principles.
• Knowledge of community resources for addressing potential barriers faced by job seekers.
• Familiarity with human services, vocational rehabilitation, and disability issues and service competencies.
• Strong written and oral communication skills.
• Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Must possess and maintain a good driving record and meet company driving requirements.

Responsibilities

• Implement total quality management procedures and changes within case management, enrollment, and customer service units.
• Implement change management when policies or procedures change.
• Manage communication and coordination across case management, enrollment, and customer service.
• Lead staff and collaborate with department heads to enhance services, quality, and performance.
• Participate in or lead outreach activities.
• Oversee timely and accurate reporting of operational metrics for the Project Director.
• Serve as the primary point of contact for Income Maintenance (IM) to resolve case-related issues, coordinate fair-hearing processes, and enhance services for job seekers.
• Build business-process expertise within the team and develop best practices.
• Coordinate service delivery for the Refuge Cash Assistance program, if required.
• Compile information and data for quarterly reports.
• Collaborate with departments on program development and information dissemination.
• Provide leadership, support, and guidance to staff, partners, and operations across all company regions.
• Perform other duties as assigned.

Benefits

• Extensive learning opportunities and networking programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager