Deputy Program Manager
About The Position
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com Summary We are seeking a Deputy Program Manager to support the successful execution and delivery of enterprise IT and cyber operations programs within Department of War (DoW) environments. This role assists the Program Manager with operational oversight, resource coordination, service delivery, and customer engagement activities supporting mission-critical systems and infrastructure. The ideal candidate has experience supporting Federal or DoW IT operations programs and possesses a strong understanding of enterprise support environments, cyber operations processes, and technical service delivery.
Requirements
- Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Business Management, or a related discipline.
- 8+ years of federal IT program management experience and a minimum of 3 years of experience supporting IT operations programs within Federal or DoW environments.
- Experience supporting systems administration, network administration, or service desk operations.
- Familiarity with USCYBERCOM and AFCYBER operational processes and enterprise support environments.
- Working knowledge of DAF cyber enterprise policies and operational procedures.
- Understanding of end user device configuration and troubleshooting practices.
- Top Secret clearance with the ability to obtain TS/SCI eligibility.
- PMP certification - required
- ITILv4 Foundation certification - required
Nice To Haves
- CISSP or CISM - preferred
- Strong organizational and communication skills.
- Ability to manage multiple priorities in fast-paced operational environments.
- Experience coordinating technical teams and supporting Government customers.
- Familiarity with enterprise IT operations, cyber support services, and performance management.
- Strong analytical and problem-solving capabilities.
Responsibilities
- Support day-to-day contract operations and assist with program execution activities across systems administration, network administration, and service desk environments.
- Assist the Program Manager with resource coordination, staffing activities, workload management, and operational planning.
- Monitor program performance to ensure quality service delivery and compliance with contract requirements and Service Level Agreements (SLAs).
- Coordinate with Government stakeholders, technical teams, and subcontractors to support mission objectives and operational priorities.
- Support reporting activities including status updates, metrics collection, risk tracking, and operational briefings.
- Apply knowledge of USCYBERCOM and AFCYBER command and control processes in support of cyber and enterprise IT operations.
- Ensure operational activities align with Department of the Air Force (DAF) cyber enterprise policies and procedures.
- Assist with troubleshooting coordination and operational support for end user devices, enterprise systems, and IT service delivery activities.
- Support continuous improvement initiatives focused on operational efficiency, service quality, and customer satisfaction.
- Serve as acting Program Manager when required.
Benefits
- Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
