Deputy Program Manager

Providencia • Houston, TX

2d • Onsite

About The Position

The Deputy Program Manager, in partnership with the Program Manager, is responsible for oversight of a large‑scale, multi‑location field operations program operating nationwide. This role provides leadership to a sizable workforce, ensuring adherence to contractual requirements and consistent delivery of high‑quality services. The Deputy Program Manager supports administrative, operational, compliance, quality control, and financial components of the program while ensuring staff operate in alignment with company standards and values.

Requirements

• Possess a Master’s degree from an accredited university (may be substituted with a bachelor’s degree and six years of relevant experience).
• 4 years relevant program management experience in the areas related to law enforcement, social work, case work, public health, security, child protective services or similar fields.
• 3 years supervisory experience leading at least 100 decentralized employees.
• Able to foster strong business relationships with internal and external customers and employees at all levels and across multiple stakeholders.
• Ability to leverage technology to manage contract requirements and improve complex processes and procedures while also managing expectations of stakeholders and employees.
• Foster a positive culture rooted in teamwork, accountability, and shared purpose.
• Collaborate across all operational support areas to ensure company best practices are continuously incorporated and consistently executed across the program.
• Strong oral, written, and interpersonal communication skills.
• Must have analytical skills and report writing experience.
• Ability to multi-task; be observant and anticipate operational needs.
• Must be accessible by mobile phone 24/7/365.
• Bilingual in English and Spanish preferred.
• The work schedule may fluctuate according to work demands, must be available to work a flexible schedule, including nights, graveyard, holidays, and weekends.
• Travel is required frequently between offices, within the service area, and to attend meetings, conferences, and training as required to fulfill the obligations and responsibilities of the position.
• Thrive in a 24/7 fast paced, ever evolving environment.
• Must show proof of a valid US passport or be in the process of obtaining one.
• Ability to obtain/maintain a Security Clearance.
• Favorable credit check for all cleared positions.
• Successfully pass a background investigation, drug screen.
• May be required to pass or present specific requirements (i.e. DOT exam, vaccinations, CPR, flu shot, driver’s license).
• US Citizenship.

Nice To Haves

• Bilingual in English and Spanish

Responsibilities

• Lead and manage decentralized teams responsible for day‑to‑day field operations across multiple hub locations.
• Conduct frequent site visits to engage staff and monitor operational performance.
• Establish clear standards for field staff appearance, identification, and professional conduct.
• Ensure in‑person visit protocols and codes of conduct are consistently followed.
• Ensure all operational deliverables are completed on time, within scope, and within budget.
• Make timely, data‑driven decisions while assessing risk and operational impact.
• Leverage technology to enhance efficiency, transparency, accountability, and quality.
• Ensure uniform communication, implementation, and execution of processes and procedures across all locations.
• Monitor, coach, and mentor management staff to promote performance and accountability.
• Assist managers in resolving employee issues in partnership with People Services.
• Review operational reports and analyze data to identify gaps and site‑specific issues.
• Build and maintain productive relationships with internal and external stakeholders.
• Ensure compliance with applicable regulations and company policies.
• Partner with training teams to ensure staff training and certifications remain current.
• Assist with employee evaluations and performance reviews.
• Identify and support management and staff training needs.
• Conduct audits to ensure operational, administrative, and contractual compliance.
• Monitor labor hours, utilization, overtime, non‑billable expenses, and attrition.
• Coordinate operational start‑ups and closures in collaboration with logistics teams.
• Perform other duties as assigned.

Benefits

• The Providencia Group is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
• TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
• If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Manager