Deputy Program Manager / Program Operations Analyst (Contingent on Contract Award)

Innosoft Corporation • Baltimore, MD

17h • Hybrid

About The Position

Innosoft Corporation is building the program operations function for a large digital services contract supporting a federal health agency public-facing websites. The Program Manager owns the outcome commitments. This position owns the machinery that produces the evidence behind them. This is an execution discipline, not a strategy role. Five recurring report streams, a quality-assurance self-assessment in every monthly and Program Increment report, an integrated master schedule updated weekly across four programs and more than thirty-five agile teams, a deliverable log against roughly thirty distinct deliverables with hard due dates, two first-tier subcontracts to administer, and meeting governance across a five-Program-Increment annual cadence.

Requirements

• 8+ years in federal program support, PMO operations or program control, including at least 3 as a deputy program manager or PMO lead on a contract of comparable scale.
• Demonstrated ownership of a recurring federal reporting cadence with hard due dates and defined content standards, including performance self-assessment against a government surveillance plan.
• Demonstrated experience building and maintaining an integrated master schedule across multiple concurrent workstreams and external dependencies.
• Experience administering subcontracts including performance monitoring, invoice reconciliation and flow-down verification.
• Working fluency with agile delivery at scale, sufficient to produce credible reporting from Jira and dashboard data rather than from status narrative.
• Evident writing quality. This role drafts material that reaches the government contracting representative under the Program Manager name.
• Live within commuting distance of Baltimore, MD and available for regular on-site presence.
• Minimum education Bachelor degree in business, management, information systems or a related field, plus 8 years of relevant experience.
• Equivalent combinations accepted: Master degree + 6 years, Associate degree + 10 years, High school diploma or GED + 12 years.
• U.S. person, able to obtain and maintain a federal Public Trust suitability determination and HSPD-12 PIV credential.
• In-person identity proofing required.
• All work performed within the continental United States.
• Company-issued, federally hardened equipment required.
• Personal devices are not permitted.

Nice To Haves

• Prior CMS or HHS program operations experience, particularly with federal reporting formats and contracting officer representative expectations.
• Experience in a Scaled Agile environment including PI planning support and dependency tracking across teams.
• Hands-on Jira and Confluence administration sufficient to build reporting views rather than request them.
• Experience supporting a contract transition, including tracking phase-gate evidence against a fixed schedule.
• Familiarity with FinOps or software asset reporting.
• PMP or CAPM preferred.
• SAFe Agilist, Certified ScrumMaster or Professional Scrum Master preferred given the Program Increment cadence.
• ITIL 4 Foundation preferred.

Responsibilities

• Produce the recurring reports to their content standards and cadence, sourcing every figure from live dashboards and systems of record rather than assembling decks by hand.
• Compile the performance self-assessment in every monthly and Program Increment report, surfacing a shortfall before the customer detects it, and maintain the evidence trail behind each reported measure.
• Maintain version control of every report in Confluence and flag any late report to the government representative with an explanation and revised date before the due date passes, not after.
• Maintain the deliverable log and drive the internal deadlines that keep it green, including security, transition and AI governance deliverables falling due in the first 60 days after award.
• Maintain the integrated master schedule across all tasks, programs and cross-team dependencies, updated at least weekly and visible to the customer in real time.
• Operate the risk and issue register so every Severity 1 or 2 risk carries a named owner and mitigation within one business day, and no dependency sits more than five business days without an owner and next action.
• Track cross-team dependencies from program-wide PI planning through to closure, and prepare the dependency view the Program Manager takes into each planning event.
• Maintain the Program Increment roadmap including 30-, 60- and 90-day goals measured from award.
• Run meeting governance: agendas distributed at least one day prior, minutes capturing decisions, actions, risks and issues published within two business days, and actions tracked to completion.
• Administer two first-tier subcontracts including performance monitoring, invoice reconciliation against reported effort, and flow-down verification for security and supply chain provisions.
• Maintain the personnel roster and role list, and track annual training status across the team.
• Support the conflict of interest oversight program, including monitoring for circumstances requiring disclosure.
• Maintain the joint operating agreement register and track the obligations each places on the program.
• Prepare the financial content of the monthly status report, including burn against operations and software/licence lines.
• Support the Program Manager in maintaining the continuity of operations plan, its annual exercise and its flow-down to subcontracts.
• Act as delegate for the Program Manager in routine customer coordination during absence, within defined limits and without assuming commitment authority.

Benefits

• The salary range for this position is $155,000 to $160,000 annually. Actual compensation is determined by experience, qualifications, skills, location and internal equity. This range reflects the anticipated base salary and does not include bonus, benefits or other compensation.
• Equal Opportunity Employer.
• Federal contractor.
• Compliance with applicable equal employment opportunity and affirmative action obligations, including Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).
• Reasonable accommodation available for the application or interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level