Deputy PM Change Management

Koniag Government Services, LLC•Hampton, VA

13d•$150,000 - $165,000•Onsite

About The Position

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Deputy PM/Change Management Lead with a TS/SCI security clearance to support KITS and our government customer at Langley Air Force Base, VA. This role involves serving as the primary alternate to the Contractor Program Manager (CPM), leading strategic coordination with ACC Wings, managing surge capacity, and overseeing risk and issue management. A significant part of the role focuses on Change Management Leadership, including designing the enterprise adoption framework for AI/RPA, developing strategic adoption campaigns, building user communities, planning roadshows, leading solution-a-thons, managing resistance, and developing stakeholder engagement strategies. The position also requires establishing feedback loops, fostering cultural transformation, and defining change management metrics and reporting. Collaboration with the Engagement & KM Specialist and other cross-functional leads is crucial for success.

Requirements

Bachelor’s degree in organizational development, Business Administration, Communications, Psychology, or related field required.
Minimum 6+ years of organizational change management experience in Department of Defense (DoD) or federal government environments required.
Minimum 3 years in leadership or senior consultant role managing enterprise-scale change initiatives required.
Proven track record of leading successful technology adoption programs across geographically distributed organizations.
Experience working with military or civilian personnel in operational environments.
Demonstrated success in building stakeholder relationships at executive and operational levels.
Experience facilitating large-group workshops, forums, and collaborative events (100+ participants).
Prosci ADKAR Certification (or equivalent change management certification such as Prosci Change Management Certification, CCMP, or CMC) required.
CompTIA Security+ (or equivalent DoD 8570 IAT Level II certification) required.
Active /Current TS/SCI clearance required.
Virtual Instructor-Led Training (VILT): Experience designing and delivering engaging virtual training and facilitation using platforms such as MS Teams, Zoom, Adobe Connect.
Stakeholder Facilitation: Advanced skills in facilitating diverse stakeholder groups, managing conflict, building consensus, and driving decisions.
Data Analysis: Ability to analyze adoption metrics, survey data, and usage patterns to inform strategy.
Project Management: Proficiency with project management tools (MS Project, Jira, Confluence) and methodologies (Agile, Waterfall).
Communication Tools: Expert in MS Office Suite (PowerPoint, Word, Excel), collaboration platforms (SharePoint, Teams), and survey tools (Qualtrics, SurveyMonkey).
DoD/Air Force Culture: Deep understanding of military organizational structure, decision-making processes, and cultural norms.
Change Management Frameworks: Expertise in Prosci ADKAR, Kotter's 8-Step Process, or similar methodologies.
Adult Learning Principles: Knowledge of how adults learn and retain information in professional settings.
AI/RPA Fundamentals: Understanding of AI, RPA, and automation technologies sufficient to communicate value and use cases to non-technical audiences.
Security and Compliance: Familiarity with DoD data handling, OPSEC, CUI, and classification requirements.
Strategic Thinker: Ability to see the big picture, anticipate challenges, and design comprehensive solutions.
Influencer: Skilled at persuading and motivating stakeholders at all levels without direct authority.
Resilient: Comfortable with ambiguity, setbacks, and resistance; maintains positive attitude and forward momentum.
Collaborative: Works effectively across organizational boundaries, building trust and partnerships.
Adaptable: Quickly adjusts strategies and approaches based on feedback and changing circumstances.
Mission-Focused: Deeply committed to supporting ACC's operational mission and Airmen success.
Excellent Communicator: Clear, concise, and compelling in written, verbal, and visual communication.
Empathetic Listener: Genuinely seeks to understand user concerns, fears, and needs.
Results-Oriented: Driven to achieve measurable outcomes and demonstrate ROI.

Nice To Haves

Master’s degree in Organizational Change Management, Industrial-Organizational Psychology, or related field strongly preferred.

Responsibilities

Serve as the primary alternate to the Contractor Program Manager (CPM), assuming full PM responsibilities during absences, leave, or surge periods.
Maintain comprehensive awareness of all program activities, milestones, risks, and stakeholder relationships to ensure seamless continuity.
Represent the contractor in government meetings, governance forums, and stakeholder engagements when CPM is unavailable.
Lead coordination with ACC Wings for training schedules, facility access, and on-site support visits.
Manage Mobile Training Team (MTT) deployment logistics, travel planning, and resource allocation.
Coordinate with Wing Points of Contact (POCs) to align adoption activities with operational tempo and mission priorities.
Facilitate cross-functional dependencies between training, technical, and support teams.
Identify and respond to surge requirements (e.g., major exercises, leadership transitions, compressed timelines).
Mobilize additional resources and adjust priorities to meet critical mission windows.
Ensure no degradation of service during high-demand periods.
Monitor program risks and issues from a holistic perspective, identifying organizational and cultural barriers to success.
Escalate issues requiring CPM, COR, or CO involvement with recommended courses of action.
Participate in weekly Program Status Meetings, providing change management perspective on risk mitigation.
Build and maintain trusted relationships with Wing Commanders, Deputy Commanders, and Group Commanders across ACC.
Serve as primary liaison for ACC A3 Directorate and wing-level coordination and issue resolution.
Represent contractor interests in ACC governance bodies (Data/AI Councils, Change Control Boards) as directed by the CPM.
Design and document the comprehensive change management strategy for ACC-wide AI/RPA adoption, aligned with Prosci ADKAR methodology and Air Force culture.
Develop the adoption framework that defines stakeholder engagement models, communication strategies, training and enablement approaches, resistance management tactics, success metrics, and sustainment processes.
Create standardized playbooks, toolkits, and templates that are executable at ACC A3 Directorate and wing level.
Ensure framework is adaptable to diverse ACC A3 Directorate and wing cultures, mission sets, and operational environments.
Design and lead enterprise-wide adoption campaigns that build awareness, generate excitement, and drive engagement with AI/RPA capabilities.
Develop campaign themes, messaging, and visual identity in collaboration with Engagement & KM Specialist.
Create multi-channel campaign strategies (digital newsletters, posters, videos, leadership talking points, success stories).
Establish campaign metrics and track effectiveness across the ACC A3 Directorate and wings.
Design and facilitate monthly ACC-wide user forums (virtual and in-person) where users share experiences, ask questions, and learn from peers.
Create agenda frameworks, discussion guides, and facilitation toolkits for forums.
Establish and nurture a community of practice for AI/RPA users across ACC.
Develop recognition programs for power users, innovators, and champions.
Plan and lead executive roadshows to ACC A3 Directorate and Wing Commander staffs, presenting AI/RPA vision, capabilities, and adoption strategy.
Develop compelling briefings that resonate with operational leaders, emphasizing mission impact and ROI.
Facilitate interactive workshops where leadership explores use cases relevant to their mission.
Build executive sponsorship and secure leadership commitment to adoption initiatives.
Design and facilitate quarterly solution-a-thons where cross-functional teams identify operational challenges and prototype AI/RPA solutions.
Develop event frameworks including problem statement definition, team formation, technical mentorship, pitch formats, and winner selection criteria.
Coordinate logistics, participant recruitment, and government SME involvement.
Track solution-a-thon outcomes and transition promising prototypes to development pipeline.
Identify pockets of resistance across ACC (individuals, units, or functional communities).
Conduct root cause analysis to understand resistance drivers (fear, misunderstanding, cultural factors, workload concerns).
Develop tailored interventions to address resistance: one-on-one engagement, targeted education, early involvement in solution design, success story sharing.
Monitor sentiment and adjust strategies based on feedback.
Develop and execute stakeholder engagement plans for key audiences: ACC A3 Directorate and Wing Commanders, Group Commanders, Functional Leads, End Users, Champions and Early Adopters.
Tailor messaging, communication channels, and engagement frequency to each audience.
Establish mechanisms to collect, analyze, and act on user feedback across all touchpoints.
Design and implement surveys, focus groups, and listening sessions.
Analyze adoption metrics, support tickets, and usage patterns to identify improvement opportunities.
Translate feedback into actionable recommendations for training, platform enhancements, or process changes.
Close the loop with users by communicating how their feedback drove improvements.
Position AI/RPA adoption as cultural evolution, not just technology deployment.
Address cultural barriers.
Foster a culture of experimentation, learning, and continuous improvement.
Celebrate failures as learning opportunities in solution-a-thons and innovation activities.
Define and track change management KPIs: Stakeholder engagement levels, campaign reach, user forum participation, resistance levels, adoption velocity, cultural sentiment.
Provide monthly change management updates in Program Management Reviews.
Contribute adoption and engagement sections to Quarterly Performance Briefs.
Partner with Engagement & KM Specialist to translate strategic adoption campaigns into tactical communication products.
Provide creative direction and messaging guidance.
Review and approve all external-facing communications for alignment with adoption strategy.
Leverage Engagement & KM Specialist's content creation capabilities to scale impact.
Coordinate closely with Training Lead to ensure training content and delivery methods support adoption objectives.
Partner with Solutions Architect Lead to identify and showcase high-impact use cases and success stories.
Collaborate with Technical Lead to ensure support processes reinforce positive user experiences.
Work with Technical Leads to communicate platform updates and new capabilities in user-friendly terms.