Deputy PM / Change Management Consultant

ASI Government•Springfield, VA

7d•Hybrid

About The Position

ASI Government provides government leaders with the expertise they need to navigate acquisition and organizational challenges so they can make an impact and achieve their goals. For over 30 years, ASI has transformed the way government does business, impacting over 70 government agencies across the civilian, defense, and intelligence communities. ASI is actively seeking a Project Manager who help support the analysis and reporting for an important Department of Homeland Security federal agency’s customer experience strategy. The Strategy and Organization Development Consultant will support a major Department of Homeland Security (DHS) component with customer experience (CX) strategy, communications, survey development, analysis, and organizational improvement efforts.

Requirements

Ability to obtain and/or possess favorable DHS fitness determination (TSA EOD / Suitability / Public Trust)
BA/BS degree
5-7 years of Federal Government consulting experience with change management/presentation/design preferred
Excellent knowledge of Microsoft Word, Excel, and PowerPoint; proficiency with Canva, Visio or other graphic arts and desktop publishing software a plus
Excellent interpersonal skills and a strong team player
Excellent written and oral communications skills
Develop high-quality client deliverables, including crisp Power Point decks, recommendations, communication messages and materials, and executive briefings
Design and facilitate client meetings
Drive critical project actions forward on behalf of the client
Experience designing and implementing cutting-edge SharePoint sites a plus
Coordinate and schedule client meetings and workshops
Partner with colleagues and contract teammates to achieve desired client outcomes
Ability to produce various informational products occasionally under tight deadlines
Clearance Requirement: Active and Current DHS TSA Public Trust

Nice To Haves

change management/presentation/design preferred
proficiency with Canva, Visio or other graphic arts and desktop publishing software a plus
Experience designing and implementing cutting-edge SharePoint sites a plus

Responsibilities

Support the project manager and team in coordinating projects.
Collect the necessary information required to start projects.
Providing operational support such as liaising with stakeholders, tracking timelines, etc.
Preparing, reviewing, and maintaining project documentation, agendas, and reports.
Support communications/marketing efforts for a Federal agency’s CX program and initiatives.
Develop targeted messaging to convey program’s impact and success in keeping with agency/program guidelines and priorities to internal and external stakeholders.
Develop materials including memos, PowerPoints, fact sheets, case studies, articles brochures, briefing books, reports, and other forms of internal and external communications, and manage clearance processes.
Follow communications protocols as agreed upon with client and ASI leadership team, including receiving approvals for outreach and deliverables.
Ensure program materials are branded correctly and consistently in keeping with client standards and branding guidelines.
Work with a team conducting root cause analysis and action planning, leveraging a range of data collection methods (e.g., targeted surveys, focus groups, interviews) for the design, development, and deployment of customer satisfaction and/or employee surveys and initiatives.
Support high quality meeting design and facilitation, creating collaborative, open, and transparent forums for leadership and staff to identify opportunities for improvement of program processes.
Provide support for improving processes, policies, and guidance. This may include the development of job aids, procedures, concept of operations, web-based publications and guidance and communication plans.