Deputy Operations Manager - Mayor's Office

Salt Lake County • Salt Lake City, UT

9d • Onsite

About The Position

The Deputy Operations Manager supports both the internal operations of the Mayor’s Office and its external engagement with the community. Reporting to the Operations Manager and Chief of Staff, this position provides administrative support, coordinates office processes, and assists with programs and projects. At the same time, the role serves as a primary point of contact for constituents, managing inquiries and concerns through email, phone, social media, and in-person interactions. This is a highly visible role requiring excellent organizational skills, professionalism, and the ability to balance internal operations with public-facing responsibilities.

Requirements

• Five (5) years of experience in administrative support, customer services, public engagement and/or government relations; or an equivalent combination of related education and experience.
• Knowledge of local government structure, policies, and constituent services best practices
• Knowledge of principles of customer service and public engagement
• Knowledge of office administration, record-keeping, and inventory management
• Knowledge of proper grammar, spelling, and professional writing standards
• Knowledge of social media platforms and basic digital communication strategies
• Ability to maintain confidentiality and manage sensitive information with discretion
• Strong verbal and written communication skills for engaging with the public, elected officials, and staff
• Effective problem-solving skills and conflict resolution when handling constituent concerns
• Organizational and time management skills to handle multiple tasks or projects efficiently
• Ability to work both independently and as part of a team in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Nice To Haves

• Bachelor's degree from an accredited college or university in Communications, Business Administration or Public Administration is preferred.
• Relevant experience may include coursework, student leadership roles, academic projects, or internships where administrative support, customer service, or public engagement were demonstrated.
• Experience with Smartsheet is preferred
• Experience using social media for community engagement and communication
• Ability to learn and utilize new technology platforms and software as needed

Responsibilities

• Provides confidential clerical and administrative support, including managing and composing correspondence, preparing documents, maintaining office records, and taking minutes during committee meetings.
• Manages the office’s controlled asset inventory, including tracking, reporting, and conducting periodic physical inventories.
• Answers and directs phone calls, greets visitors, and processes resident complaints and inquiries in a professional and timely manner.
• Maintains the professional appearance of the office by coordinating general tidiness, ensuring common areas such as the kitchen, front desk, and conference rooms are clean, and restocking office and kitchen supplies.
• Tracks constituent issues and completes constituent reports to document outcomes and trends.
• Participates in County communication meetings and trainings.
• Assists with tracking social media engagement and basic analytics to support outreach efforts.
• Engages with the community through social media, responding to inquiries and messages professionally and consistently.
• Supports community engagement by helping coordinate board and commission appointments.
• Assists the Operations Manager with day-to-day office functions, including scheduling, correspondence, and record management.
• Supports payroll, onboarding, and employee record maintenance.
• Assists with the Mayor’s Office Internship Program, including recruitment, placement, and training logistics.
• Provides research and administrative assistance to support policy, program, and operational decisions.
• Assists with contract and procurement activities, including vendor tracking and documentation.
• Coordinates office IT and equipment needs, including software licenses and asset inventory tracking.
• Completes purchasing and inventory management, including ordering supplies and processing purchase requests.
• Serves as the main administrative support for the Executive Coordinating Committee, including calling for agenda items, preparing materials, taking minutes, and completing any other tasks required to ensure the committee’s effective operation.
• Supports the Youth Government Program by coordinating monthly meetings, purchasing food and supplies, and assisting with professional development activities and project implementation.
• Other duties as assigned.

Benefits

• 12 Holidays
• Paid leave as approved by the agency Elected Official(s)
• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county paid premium option
• Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year
• Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development including professional membership fees paid
• Onsite medical clinic
• Childcare
• Gym
• Hospital insurance
• Pet insurance
• Auto and home insurance
• Discounts at County facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level