Deputy Operations Manager

CACI•Springfield, VA

About The Position

The Deputy Operations Manager provides support and oversight to the Operations Director, assisting with mission system-level leadership, guidance, and accountability for the operations team. The role helps ensure the team is adequately staffed and trained to support system operations 24 hours a day, 7 days a week, 365 days a year. The Deputy Operations Manager supports mission execution, identifies improvements and efficiencies, helps establish and maintain operating standards, collaborates with engineering on the integration of new system capabilities, and assists with operator training and certification. The position requires a TS/SCI clearance with at least a Polygraph to begin employment. A higher-level polygraph may be required for continued employment. Travel is up to 10% within the continental United States. The role is full-time and regular. The proposed salary range is $94,400–$198,200, with final compensation dependent on factors including location, contract labor categories and wage rates, relevant experience, skills, education, and certifications.

Requirements

TS/SCI clearance with a minimum Polygraph required to begin employment; a higher-level polygraph may be required for continued employment.
Experience managing operations teams supporting real-time 24x7 watch operations.
Understanding of satellite infrastructure and satellite communication systems.
Proven leadership experience in operations or mission support functions.
Ability to work effectively in a high-pressure, dynamic environment.
Experience with process-improvement methodologies and leading process-improvement initiatives.
Strong leadership and management skills.
Exceptional written and verbal communication skills.
Strong analytical skills.
Ability to collaborate across departments and functions.
Experience managing operator training and certification programs.
Understanding of the importance of maintaining security protocols and clearances.
Experience with routine interaction with multiple customers.
Strong resource-management skills.

Nice To Haves

Master's degree with 12 years of skill-relevant experience, or a bachelor's degree with 14 years of experience.

Responsibilities

Support the Operations Director in ensuring the operations team is adequately staffed and trained.
Assist in interfacing with the Government customer mission operations management team.
Monitor operations team performance and help determine corrective courses of action.
Assist with quality control of technical input for problem reports or discrepancy reports.
Investigate and rectify procedural discrepancies through remedial training, procedure updates, and maintenance of current and accurate operator working aids.
Identify process-improvement opportunities and encourage operations team members to propose improvements.
Support strategic planning, resource allocation, and performance management within the operations team.
Serve as an escalation point for complex issues and decisions requiring higher-level intervention.
Participate in cross-functional meetings and contribute to operational policies and procedures.
Mentor and develop junior operations staff, promoting continuous learning and improvement.
Assist with mission execution, operating standards, integration of new system capabilities, and operator training and certification.