Deputy General Services Director

City of Winston-Salem•Winston-Salem, NC

About The Position

The Deputy General Services Director is a senior member of the General Services leadership team who assists the General Services Director with departmental leadership, administration, and strategic direction. The position provides executive-level oversight of assigned operations and supports services involving City-owned properties and facilities, capital projects, asset management, maintenance, and other General Services functions. The role establishes priorities, performance expectations, operational strategies, and long-range plans while overseeing assigned personnel, budgets, contracts, projects, and resources. The Deputy advises the General Services Director on operational, financial, organizational, and strategic matters and works with City leadership, departments, contractors, consultants, and other stakeholders on complex issues. The position serves in the Director’s place during the Director’s absence or when designated, exercising delegated authority. It may respond to significant operational issues and emergencies outside normal business hours. Work is performed under the general direction of the General Services Director. The position helps guide maintenance and improvement efforts for more than 400 City-owned facilities encompassing over 4 million square feet. Work is performed in office and field environments and may involve exposure to moderate noise, weather, construction or maintenance activities, and other operational conditions.

Requirements

Bachelor’s degree in public administration, business administration, facilities management, engineering, construction management, architecture, or a related field, or an equivalent combination of education and experience.
Considerable progressively responsible experience in facilities management, property management, public works, construction, asset management, municipal operations, or a related field, including significant management and administrative experience.
Knowledge of organizational leadership, public administration, and management in a complex service-delivery environment.
Knowledge of property and facility management, including maintenance, repair, renovation, construction, capital planning, and long-term asset management.
Knowledge of strategic planning, performance management, organizational improvement, and resource allocation.
Knowledge of budget development, financial management, purchasing, contract administration, and capital budgeting.
Knowledge of project and program management, local government operations, and applicable policies and administrative processes.
Knowledge of safety practices, regulatory requirements, emergency operations, and risk management applicable to assigned functions.
Ability to lead and administer a large, complex department with multiple operational and professional functions; plan, organize, direct, and evaluate programs, services, personnel, and resources.
Ability to act on behalf of the General Services Director and exercise appropriate judgment and delegated authority.
Ability to establish priorities, translate strategic objectives into operational plans, and lead, develop, and evaluate professional, technical, administrative, supervisory, and field personnel.
Ability to manage budgets, contracts, projects, purchasing activities, and other departmental resources.
Ability to analyze complex operational, financial, and organizational information and develop practical recommendations and solutions.
Ability to manage competing priorities and respond effectively to complex operational issues and emergencies.
Ability to establish effective working relationships with City leadership, elected officials, employees, departments, contractors, consultants, community partners, and the public.
Ability to communicate complex operational, financial, and technical information clearly, orally and in writing.
Ability to use Microsoft Office and other software applicable to the position.

Nice To Haves

7 to 10 years of experience managing complex municipal, governmental, institutional, commercial, or similarly diverse operations and facilities is preferred.

Responsibilities

Assist the General Services Director in leading, administering, and setting strategic direction for departmental operations.
Provide leadership and oversight for assigned divisions, programs, operations, and personnel.
Establish priorities, performance expectations, policies, procedures, and service delivery strategies consistent with departmental and City objectives.
Develop, administer, and monitor operating and capital budgets and ensure effective allocation and use of resources.
Direct and coordinate long-range planning for City facilities, properties, infrastructure, capital needs, deferred maintenance, and asset management.
Oversee capital improvement, renovation, repair, construction, maintenance, property management, and related projects and initiatives.
Evaluate operations, financial information, performance measures, facility conditions, service demands, and organizational needs; recommend improvements.
Oversee contracts, purchasing activities, consultants, vendors, and external service providers, monitoring performance and compliance.
Coordinate departmental responses to significant operational issues, emergencies, continuity needs, and recovery activities.
Advise City leadership and departments on General Services operations, facilities, property, asset management, capital improvements, and assigned areas.
Represent the department in meetings with City leadership, elected officials, departments, contractors, consultants, community partners, and other stakeholders.
Serve in place of the General Services Director during the Director’s absence or as designated, exercising authority consistent with that assignment.
Perform other related duties as assigned.