Oxford Valley Deputy General Manager

Regal Theatres•Cannon Beach, OR

2d•Onsite

About The Position

The Oxford Valley Deputy General Manager is responsible for upholding and administering all Regal policies and brand standards, ensuring cash management and risk management protocols are followed. This role involves overseeing employee safety, loss prevention, food and alcohol handling, and emergency situations. The Deputy General Manager is also responsible for prompt reporting of accidents and incidents. A key part of the role includes hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating employees, with consultation from the Human Resources Manager. This includes training staff in various positions such as server, box office, food runner, and bartender, as well as kitchen staff, and ensuring all necessary alcohol certifications are current. The position requires maintaining projection and sound technology for an optimal guest experience, managing kitchen and bar maintenance and sanitation, and overseeing theatre maintenance. The Deputy General Manager must optimize profits through strict cost controls on payroll, cost of goods, and supplies, and maintain strict inventory controls for all supplies. They are responsible for ordering supplies based on demand, controlling inventory levels, and conducting regular inventories. Creating staff schedules to meet demand while controlling labor costs is also a key responsibility. Daily theatre inspections and kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures, and sanitizer solution) must be completed. Ensuring consistent preparation and service of food and beverage items according to Regal's standards, and driving guest satisfaction through positive interactions and prompt resolution of complaints are crucial. The role also involves guest relations, marketing, promotions, scheduling show times, and responding to guest inquiries. Daily reconciliation of all receipts, including cash, credit cards, and other payment forms, is required. The Deputy General Manager must stay updated on recipe changes, measure and assemble ingredients, expedite food from the kitchen, and collaborate with managers and cooks. Proper food storage, adherence to food safety rules, and maintaining a clean and sanitized work environment are essential. Compliance with dress code, personal hygiene, and handling lost and found items according to policy are also required. The position requires adherence to federal and state laws regarding breaks and meal periods. Completion or in-progress status of a management certification program, SDS training, a food handler's card, and ServSafe Food Manager Certification are necessary. Understanding the Regal Operations Manual and training materials on topics like sexual harassment and discrimination is also required.

Requirements

Must be of legal age to sell and/or serve alcohol per state and/or local laws.
Completed or in the process of completing the management certification program.
Must be SDS trained.
Obtain food handlers card where applicable.
Obtain ServSafe Food Manager Certification.
Review and understand the Regal Operations Manual.
Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
Degree in Business and/or equivalent.
Two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept.
Experience in high volume hospitality environment.
Assigned duties will include the selling/serving of alcohol and it is your responsibility to complete any legally required state or local training and obtain the required certificate.
In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
Possess good public speaking skills.
Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
Listen effectively, respond clearly and directly, and ability to explain information to others.
Perform calculations with speed and accuracy, and identify and correct errors.
Identify problems, gather relevant data, and note possible causes of problems.
Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions.
Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision.
Perform under pressure and/or opposition.
Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets.
Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail.
Use tools and equipment with dexterity, and perform mechanical tasks as necessary.
Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others.
Establish goals, budget time, and set priorities to achieve desired objectives.
Continually set a standard of professionalism for others to follow and instill leadership traits in subordinate employees.
Directly supervises an unspecified number of employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, training and coaching of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
Frequently required to stand for extended periods of time; work quickly; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
Regularly required to lift up to 60 lbs.
Vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

Experience in VIP/luxury theatre concept.

Responsibilities

Upholding and administering all Regal policies and brand standards.
Ensuring all cash management policies and procedures are adhered to.
Monitoring risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and accident reporting).
Complying with all food safety rules, laws, protocols, and standards, and maintaining Health Department rules and regulations.
Responsible for prompt reporting of accidents, incidents, and business interruptions.
Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating employees (after conferring with the Human Resources Manager).
Training staff in specific positions including server, box office, food runner, and bartender; cross-training as needed.
Training kitchen staff in specific positions and cross-training as needed.
Ensuring required alcohol certification and training are current where applicable.
Properly administering all required paperwork and upholding all company policies.
Maintaining projection and sound technology to ensure impeccable sight and sound experience for guests.
Ensuring facilities are cleaned and maintained consistent with Regal standards every day.
Directing kitchen and bar maintenance and sanitation program.
Supervising theatre maintenance including the interior, building and grounds where applicable.
Optimizing profits by maintaining strict cost controls, including payroll, cost of goods, and other supplies.
Maintaining strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs.
Ordering supplies, food, alcohol, and ingredients based on rapidly shifting demand.
Controlling inventory, shortages, and spoilage levels and investigating inconsistencies.
Conducting full monthly/quarterly inventories.
Creating schedules for staff to ensure staffing levels meet the demand while controlling labor costs.
Responsible for completion of daily theatre inspections and subsequent corrective actions.
Responsible for completion of daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution).
Ensuring that all food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking and serving standards.
Ensuring guest satisfaction – smile, greet, and thank all guests. Take prompt, appropriate action to turn dissatisfied guests into repeat guests.
Responsible for guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times and the timely delivery of show times to all proper channels.
Responding personally to guest questions and complaints.
Counting, depositing, and reconciling all receipts taken in during a business day.
Keeping updated on recipe changes.
Measuring and assembling ingredients for menu items.
Expediting food from the kitchen.
Collaborating with the managers and cooks to prepare meals.
Properly storing food items at appropriate temperatures.
Knowledge and compliance with all food safety rules, laws, protocols, and standards.
Rotating stock items as per established procedures.
Restocking kitchen for subsequent shifts.
Ensuring that the food prep area and kitchen are cleaned and sanitized at the end of your shift.
Maintaining a “clean as you go” approach throughout shift.
Knowledge and compliance of dress code.
Maintaining excellent personal hygiene.
Ensuring lost and found items are handled in accordance with Regal policy.
Abiding by all federal and state laws regarding breaks and/or meal periods.