Assistant General Manager - Oxford

Raindrop Car Wash•Anniston, AL

133d•$16 - $20

About The Position

The Assistant General Manager (AGM) is the second-in-command at a Raindrop Car Wash location and plays a vital role in the daily success of the business. Working alongside the General Manager, the AGM leads team members, supports operational excellence, drives membership sales, and ensures customers receive a fast, friendly, and high-quality experience. This hands-on leadership role is suited to someone who thrives in a fast-paced environment, enjoys developing others, and can make real-time decisions to keep operations running smoothly. The AGM helps oversee team development, sales and customer experience, daily operations, and workplace safety and compliance. The role includes working outdoors in varying weather conditions and exposure to water, cleaning chemicals, loud equipment, and moving vehicles. The position requires standing and walking for extended periods, lifting and carrying up to 35 pounds, and bending, reaching, climbing, and performing repetitive movements.

Requirements

Proven leadership experience in retail, hospitality, automotive, or another customer-focused environment.
Strong sales skills and ability to coach others on identifying customer needs and delivering value-based solutions.
Excellent communication, problem-solving, and decision-making abilities.
Ability to lead by example in a fast-paced, hands-on environment.
Strong organizational skills with attention to detail and follow-through.
Flexible schedule, including weekends, evenings, and holidays as business needs require.
Ability to stand and walk for extended periods.
Ability to lift and carry up to 35 pounds.
Comfort working outdoors in varying weather conditions.
Ability to bend, reach, climb, and perform repetitive movements throughout the workday.
Ability to work with regular exposure to water, cleaning chemicals, loud equipment, and moving vehicles.

Nice To Haves

Basic mechanical aptitude is preferred but not required.

Responsibilities

Lead, coach, and motivate team members to achieve operational and sales goals.
Foster a positive, accountable, and customer-focused team culture.
Train, mentor, and develop employees, providing ongoing coaching and performance feedback.
Ensure company policies, safety standards, and operating procedures are consistently followed.
Champion a performance-driven sales culture, particularly for Unlimited memberships.
Coach team members to identify customer needs and recommend suitable wash and membership options.
Monitor sales performance and implement strategies to improve results.
Resolve customer concerns quickly and professionally to build customer loyalty.
Assist with opening and closing procedures, daily cash handling, and labor management.
Oversee daily operations across the lot, prep area, kiosks, and wash tunnel to ensure efficient workflow.
Maintain cleanliness, organization, and facility appearance.
Identify operational or mechanical concerns and coordinate timely resolutions.
Help ensure equipment operates safely and efficiently.
Promote a safe work environment by following OSHA guidelines and company safety standards.
Conduct routine safety inspections and reinforce safe work practices.
Ensure proper use of equipment, chemicals, and personal protective equipment (PPE).